Vacation Consultant

hace 2 semanas

Xico, México Ice Mexico A tiempo completo
Vacation Consultant

As a Vacation Consultant with Ice Mexico, you will be responsible for producing outgoing calls to market product and services to members, maintaining a thorough understanding of brand products and services. You will be successful in this role if you can meet and exceed sales goals, process sales, and follow a call script and certain guidelines to assist in introducing and selling the product or service.

Key Responsibilities:
- Focus on productivity while calling from Live Vox Platform.
- Adhere to resorts preferred partner restrictions.
- Presents, promotes, and sell products/services using solid arguments to existing and future members.
- Perform cost-benefit and needs analysis of existing/potential members to meet their needs.
- Answers questions about product specifications and pricing.
- Upsells members to larger products, more extensive packages, and/or higher priced services.
- Establishes, develops, and maintain positive business and member relationships.
- Keep abreast of best practices and promotional trends.
- Expedite the resolution of customer queries and complaints to maximize member's satisfaction through maintaining excellent customer service.
- Contributes to team effort by accomplishing related results as needed.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
- Accurately and efficiently enters members information into company databases for booking purposes, avoiding any profit loss.
- Processes credit card payments and troubleshoots any issues that may arise.

Requirements:
- 3+ years of relevant sales experience.
- Verifiable track record of success in a sales role.
- Demonstrate a willingness and ability to make 50-100 outbound calls per day.
- Comfortable making outbound and taking inbound member calls.
- Communication skills to help explain the products and services to the members.
- Ability to be successful in a performance, commission and bonus driven environment.
- Passion to help members, co-workers and growth of the company.

About Ice Mexico:
- We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

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