Global Vacation Consultant

hace 4 días


Xico, México Marriott Vacations Worldwide A tiempo completo

Vacation Advisory Role Overview

Job Summary

At Marriott Vacations Worldwide, we seek a skilled Vacation Advisor to provide exceptional travel experiences for our members. This role involves providing expert advice on vacation planning, ensuring seamless transactions, and delivering exceptional customer service.

Key Responsibilities

  • Member Support: Educate members on our services, answer inquiries accurately, and maintain detailed knowledge of our products.
  • Transaction Management: Process deposits, manage membership data, and facilitate transactions to achieve member satisfaction.
  • Communication: Provide clear and courteous communication to members, addressing their concerns and resolving issues effectively.

Requirements

  • Language Skills: Possess a strong command of the English language, excellent oral communication skills, and a clear speaking voice.
  • Knowledge and Skills: Familiarity with departmental policies, computer literacy, and proficiency in the iServices system.
  • Work Environment: Sit for extended periods, work on a PC, and use an extended cord headset.

Specialized Skills

  • Skill 2 Special Services: Provide quality service to members owning designated resorts, handle bulk and payback accounts, and maintain knowledge of special handling accounts.
  • Skill 5 Marriott: Servicing Marriott members, providing Internet support, and educating members on special Marriott exchange and membership options.
  • Skill 19 Points: Servicing members of assigned points-based resorts, staying up-to-date on changes and updates, and providing exceptional customer service.

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