Field Operations and Maintenance Manager
hace 4 semanas
We're a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We simplify the process of getting solar energy on homes through automation.
About the PositionAs a Field Operations and Maintenance Manager, you'll work with our Operations and Maintenance team to ensure installers on the field solve system issues quickly and with minimal customer friction. You'll be responsible for managing a team of analysts and contractors, the team budget, and developing strategies to maximize process efficiency.
Key Responsibilities- Project management: Ensure systems problems are solved within SLA and budget.
- Preventive Maintenance Planning and Execution: Make proactive maintenance to systems to prevent failure and ensure systems produce above guarantee.
- Budgeting and Cost Control: Negotiate costs and conditions with installers to ensure preventive maintenance is provided within budget.
- Installers staffing: Create incentive programs for installers to deliver WOW experiences to customers and have availability to solve problems within a 2-week timeframe.
- Ensure customer satisfaction by solving system issues on time.
- Ensure systems are producing above guarantee.
- Make Bright systems profitable in the long term.
- More than 3 years of experience in the Maintenance field, preferably focused on photovoltaic systems.
- Communication skills: Ability to communicate concisely and provide direction to the team.
- Organization skills: Ability to organize the team's activity focusing on prioritization.
- Negotiation skills: Ability to look for win-win situations with installers and understand installer needs.
- Learn about the distributed generation regulatory scheme in Mexico.
- Be part of a fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
- Possibility to earn equity at Bright.
- Private health insurance.
- Access to cost-free mental health care.
- Parental leave.
- Access to top-tier mentorship programs.
- Remote work.
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