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Operations Manager

hace 2 meses

Xico, México Job Fit A tiempo completo
{"title": "Operations Manager", "subtitle": "Lead Daily Operations and Ensure Guest Satisfaction", "content": "

Lumina Stays is seeking an experienced and motivated Operations Manager to oversee daily operations and ensure all tasks run smoothly and efficiently. This is a full-time position, reporting directly to the Operations Director.

**Key Responsibilities:**

• Oversee daily operations, including housekeeping, maintenance, procurement, etc.

• Ensure all areas are operating within budget.

• Develop and implement standard operating procedures to improve efficiency and guest satisfaction.

• Maintain and monitor high standards of quality and guest service.

• Manage and motivate a team of employees to ensure exceptional service to guests.

• Ensure all health and safety regulations are being followed.

• Coordinate with the team to respond to guest complaints and concerns in a prompt and professional manner.

• Collaborate with the sales and marketing team to communicate insights to increase revenue and occupancy.

**Qualifications:**

• Bachelor's degree in hospitality management, business administration, or a related field.

• Advanced English.

• A minimum of 2 years of experience in hotel operations, with a strong focus on guest service and quality control.

• Proven track record of managing a team.

• Excellent leadership, communication, and interpersonal skills.

• Strong problem-solving and decision-making skills.

• Ability to work effectively in a fast-paced and dynamic environment.

• Proficient in Microsoft Office and other hotel management software.

**We Offer:**

• Competitive salary $30,000 MXN.

• Benefits package.

• Opportunities for growth and advancement.

**Job Type:** Full-time.

**Salary:** $30,000.00 per month.

**Benefits:**

• Medical insurance.

**Work Type:** In-person.

", "lang_code": "en-US"}