Customer Service Representative

hace 18 horas


Tijuana, Baja California, México Buscojobs México A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the best possible service through processing orders, handling incoming calls, and collaborating with other departments to achieve the best possible outcome for our customers.

Key Responsibilities
  • Process and enhance orders using telephone, computer, and interpersonal interactions according to internal procedures.
  • Provide proactive customer service to ensure a seamless customer experience for our customers.
  • Manage customer accounts and tailor service where applicable.
  • Enter complaints and returns in our systems and follow up on them until resolution.
  • Provide pricing and item availability to customers by referring to product price lists and quoting prices to customers.
  • Interact effectively with warehouse, sales, and technical services staff to gather information when necessary to research and resolve issues.
  • Deal with quotations, queries, and other customer inquiries to assist customers with any aspect of their Össur experience.
  • Record details of interactions with customers within relevant ERP and CRM systems.
Requirements
  • Strong affinity with our core competences Communication and Customer Focus.
  • Good knowledge of Spanish and English (spoken and written) is required. Portuguese is a plus.
  • Experience working with orders and shipments for international (non-domestic) destinations is a must.
  • Vocational level of thinking is required.
  • Utilizes the most commonly used software, Microsoft Office and Navision. Knowledge of Salesforce, Navision, CRM is a plus.
About Us

Össur México, S. de R. L. de C.V. is a maquiladora (export-oriented) company dedicated to the manufacturing and assembly of medical equipment. We are a dynamic and customer-focused organization with a strong commitment to excellence.

Company Details
  • Company Type: Maquiladora (Export)
  • Industry: Medical Equipment Manufacturing
  • Number of Employees: 380
  • Location: Mexico


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