Electrical Sector Technical Support Manager
hace 4 semanas
Eaton's Corporate Sector division is seeking an experienced Electrical Sector Technical Support Manager to lead the Customer Care Technical Support Center in Queretaro, Mexico.
**Job Overview:**
The successful candidate will provide direction and manage day-to-day functions of the Technical Support Center, working closely with support management in various Eaton Care support locations. Key responsibilities include:
- Leading multiple technical support teams within the Electrical Sector
- Developing effective relationships with EatonCare, Sales, Technical, and PMO US support teams
- Driving productivity within the group by utilizing electronic tools to support efficient business growth
- Training employees and coordinating training on essential functions of the technical position
- Communicating with customers as necessary and supporting escalations
**Key Qualifications:**
- Bachelor's Degree from an accredited institution required
- Minimum 5 years manager of people experience
- Minimum 7 years customer support or interaction experience
- English business proficiency level
**Estimated Salary:** $90,000 - $120,000 per year, depending on qualifications and experience.
We are committed to ensuring equal employment opportunities for job applicants and employees.
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