Electrical Sector Technical Support Manager

hace 4 semanas


Ciudad de México, Ciudad de México Eaton A tiempo completo

Eaton's Corporate Sector division is seeking an experienced Electrical Sector Technical Support Manager to lead the Customer Care Technical Support Center in Queretaro, Mexico.

**Job Overview:**

The successful candidate will provide direction and manage day-to-day functions of the Technical Support Center, working closely with support management in various Eaton Care support locations. Key responsibilities include:

- Leading multiple technical support teams within the Electrical Sector
- Developing effective relationships with EatonCare, Sales, Technical, and PMO US support teams
- Driving productivity within the group by utilizing electronic tools to support efficient business growth
- Training employees and coordinating training on essential functions of the technical position
- Communicating with customers as necessary and supporting escalations

**Key Qualifications:**

- Bachelor's Degree from an accredited institution required
- Minimum 5 years manager of people experience
- Minimum 7 years customer support or interaction experience
- English business proficiency level

**Estimated Salary:** $90,000 - $120,000 per year, depending on qualifications and experience.

We are committed to ensuring equal employment opportunities for job applicants and employees.



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