Electrical Support Specialist
hace 2 meses
Eaton is a leading power management company that designs, manufactures, and delivers innovative solutions to help customers efficiently manage electrical, hydraulic, and mechanical power globally. As our Technical Support Engineer, you will play a vital role in providing exceptional technical support to our customers.
**Job Summary**: We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for delivering top-notch technical assistance to our customers, ensuring their complete satisfaction with our products and services.
**Key Responsibilities:**
- Provide expert technical support via phone, email, and other communication channels to resolve customer inquiries and issues.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Analyze and troubleshoot product-related problems, working closely with customers to find effective solutions.
- Stay up-to-date with product knowledge, attending training sessions and workshops to enhance technical expertise.
**Required Skills and Qualifications:
** To excel in this role, you will need:
- Bachelor's degree in an engineering field (or related discipline).
- A minimum of 3 years of experience in remote technical support, preferably in the electrical or automation industry.
- Strong knowledge of VFD products, automation systems, and communication protocols.
- Excellent English language skills, both written and verbal.
- Ability to work independently and as part of a team, with strong problem-solving skills.
**Salary:** $60,000 - $80,000 per year, depending on experience.
**Benefits:
- Comprehensive health insurance package.
- Retirement savings plan with employer matching contributions.
- Generous paid time off policy.
We are committed to fostering a diverse and inclusive workplace culture. Eaton is an equal opportunities employer and welcomes applications from qualified candidates of all backgrounds.
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