Multilingual Technical Support Associate I

hace 2 meses


Ciudad de México, Ciudad de México Zebra A tiempo completo

Remote Work: Yes

Overview: At Zebra, we foster a culture of innovation, where we unite to develop new methodologies that enhance everyday experiences. Driven by curiosity and empathy, we create versatile solutions that address the needs and challenges of our customers and partners.
Being part of Zebra Nation means being acknowledged, appreciated, and respected. With our diverse viewpoints, we collaborate to fulfill our mission. Here, you will join a team that is challenging norms to reshape the future of work for organizations, their personnel, and the communities they serve.
You will have the chance to grow and lead within a progressive organization, charting your course toward a rewarding career while applying your talents to causes that matter to you – both locally and globally. We are just beginning to reimagine the future – for our team, our clients, and the world.
Let's build tomorrow together.

Trilingual Customer Support Specialist I

Assists customers in resolving issues through phone, email, or chat, utilizing foundational technical knowledge and interpersonal abilities. Diagnoses issues with relevant applications, products, and vendors. Records and identifies customer concerns, escalating them as necessary. Gains familiarity with various applications and platforms.

Responsibilities:
Communicates basic technical solutions to clients using effective communication, listening, and comprehension skills. Manages upset customers with care Accurately documents customer interactions in real-time Resolves issues within established quality standards using a fundamental understanding of products, solutions, and customer environments Recognizes and escalates complex issues under direct supervision Works on a limited range of problems of minor scope using defined procedures and practices Collaborates with fellow technicians and supervisors to address issues Familiarizes oneself with new technologies, products, and platforms Qualifications:

Required Qualifications:

Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years of relevant experience required Basic computer literacy with proficiency in the Microsoft Office Suite Ability to articulate technical issues in simple terms to both management and customers Strong customer service and communication skills Proficiency in a European language such as Italian, French, Dutch, German, Polish, or Turkish. Fluent in English C1/C2 Proficient in English, Spanish, and one of the languages mentioned above. This position is remote covering late shifts - Early: 08:00 – 16:30 CET (00:00 – 08:30 CST) Central: 09:00 – 17:30 CET (01:00 – 09:30 CST) Late: 10:30 – 19:00 CET (02:30 – 11:00 CST)

Preferred Qualifications:

Ability to troubleshoot technical issues. Advanced knowledge of operating systems, networks, and hardware. Capability to read and write code, along with familiarity with diagnostic and troubleshooting tools.

To protect candidates from online fraudulent activities involving fake job postings and employment offers, please be aware that our recruiters will always connect with you via official email accounts. Applications are only accepted through our applicant tracking system, and we only request personal identifying information through that system. Our Talent Acquisition team will not ask you to provide personal identifying information via email or outside of the system. If you believe you are a victim of identity theft, please contact your local authorities.



  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    About the RoleZebra is a dynamic organization that empowers innovation and collaboration to create solutions that anticipate customer needs and solve challenges. As a member of our team, you will be part of a diverse community that values and respects individual perspectives.Key ResponsibilitiesResolve customer issues via various communication channels using...


  • Ciudad de México, Ciudad de México Avaya A tiempo completo

    About AvayaAvaya is a leading provider of innovative solutions for businesses, helping them deliver exceptional customer experiences. As a Technical Support Manager I, you will play a critical role in ensuring customer satisfaction and meeting operational service level agreements.Key ResponsibilitiesAct as a liaison between Avaya Operations Services and...

  • Pre-Sales Engineer I

    hace 4 semanas


    Ciudad de México, Ciudad de México Park Place Technologies A tiempo completo

    Job Title: Pre-Sales Engineer IAbout the Role:The Pre-Sales Engineer I is a key member of our sales team, responsible for providing technical expertise and support to our sales associates and customers. This role requires a strong understanding of data center topology, hardware, and software, as well as excellent communication and problem-solving skills.Key...


  • Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service. Key Responsibilities: Team Leadership: Lead a team of technical support...


  • Ciudad de México, Ciudad de México Resideo A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Associate to join our team at Resideo. As a Technical Support Associate, you will be responsible for facilitating issue identification and analysis, investigating and resolving technical issues, tracking requests resolution, providing technical training, building relationships with customers, and...


  • Ciudad de México, Ciudad de México Ecolab A tiempo completo

    Job Summary: We are seeking a skilled Technical Support Specialist to provide technical support to our current customers. The ideal candidate will be able to troubleshoot and resolve basic service support challenges, work in a safety-focused environment, and provide more technical service support including installation, calibration, and ongoing...


  • Ciudad de México, Ciudad de México Resideo A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Associate to join our team at Resideo. As a Technical Support Associate, you will be the first point of contact for our customers, providing top-tier technical assistance and resolving technical issues in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve technical...


  • Ciudad de México, Ciudad de México LSA Recruit A tiempo completo

    About LSA RecruitLSA Recruit is a leading provider of Business Process Services, specializing in Next-Gen CX and back-office transformation. Our team of experts delivers value to clients through seamless execution of services that operate across the entire life cycle of end users, covering both revenue and cost sides of business operations.Job Title:...


  • Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    We are looking for a skilled Technical Support Associate to join our team at Nezda Technologies Inc.Key Responsibilities:Provide high-quality technical support to customers via phone, email, and chatResolve complex technical issues in a timely and professional mannerCollaborate with internal teams to identify and resolve product issuesRequirements:High...

  • Pre-Sales Engineer I

    hace 4 semanas


    Ciudad de México, Ciudad de México Park Place Technologies A tiempo completo

    Job Summary:The Pre-Sales Engineer I is a key member of our sales team, responsible for providing technical expertise and support to our sales associates and customers. This role requires a strong understanding of data center topology, hardware, and software, as well as excellent communication and sales skills.Key Responsibilities:Provide technical guidance...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    At Zebra, we're a community of innovators who collaborate to create dynamic solutions that anticipate our customers' and partners' needs. As a Trilingual - Technical Customer Support I-, you'll be part of a team that pushes boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You'll have opportunities to learn...


  • Ciudad de México, Ciudad de México TalentWorldGroup A tiempo completo

    Think Global - Expect Amazing TalentTalentWorldGroup is a revolutionary multilingual contact center that's truly people-centric. We're on a mission to reinvent professional home-based working and build the workplace of the future.Position Overview:We're seeking two remote technical support specialists based in the US for a premium client in the medical...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Job Title: Trilingual - Technical Customer Support I-At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Responsibilities:Communicate basic technical...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Gigamon. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners, resolving complex technical issues, and delivering exceptional customer satisfaction.Key ResponsibilitiesProvide technical support to...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud-based environments to resolve complex issues and improve...


  • Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    As a Technical Support Specialist at Hewlett Packard, you will apply your basic knowledge of job skills and company policies and procedures to complete a variety of assignments/tasks. You will have a good understanding of the general/technical aspects of the job and work on assignments that are routine to moderately complex in nature and require basic...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Gigamon. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Deliver exceptional...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Gigamon. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Deliver exceptional...


  • Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    As a Technical Support Specialist at Hewlett Packard, you will be responsible for providing high-quality customer service and technical support to our clients. Your primary goal will be to ensure that our customers are satisfied with our products and services.**Key Responsibilities:**Maintain high level customer satisfaction by clarifying customer needs and...


  • Ciudad de México, Ciudad de México Resideo A tiempo completo

    Job Summary:As a Sr Technical Support Associate at Resideo, you will be responsible for facilitating issue identification and analysis, investigating and resolving technical issues, building relationships with customers, and developing and sharing knowledge.Key Responsibilities:- Facilitate issue identification and analysis through effective communication...