Multilingual Technical Support Associate I
hace 2 meses
Remote Work: Yes
Overview: At Zebra, we foster a culture of innovation, where we unite to develop new methodologies that enhance everyday experiences. Driven by curiosity and empathy, we create versatile solutions that address the needs and challenges of our customers and partners.Being part of Zebra Nation means being acknowledged, appreciated, and respected. With our diverse viewpoints, we collaborate to fulfill our mission. Here, you will join a team that is challenging norms to reshape the future of work for organizations, their personnel, and the communities they serve.
You will have the chance to grow and lead within a progressive organization, charting your course toward a rewarding career while applying your talents to causes that matter to you – both locally and globally. We are just beginning to reimagine the future – for our team, our clients, and the world.
Let's build tomorrow together.
Trilingual Customer Support Specialist I
Assists customers in resolving issues through phone, email, or chat, utilizing foundational technical knowledge and interpersonal abilities. Diagnoses issues with relevant applications, products, and vendors. Records and identifies customer concerns, escalating them as necessary. Gains familiarity with various applications and platforms.
Responsibilities:Communicates basic technical solutions to clients using effective communication, listening, and comprehension skills. Manages upset customers with care Accurately documents customer interactions in real-time Resolves issues within established quality standards using a fundamental understanding of products, solutions, and customer environments Recognizes and escalates complex issues under direct supervision Works on a limited range of problems of minor scope using defined procedures and practices Collaborates with fellow technicians and supervisors to address issues Familiarizes oneself with new technologies, products, and platforms Qualifications:
Required Qualifications:
Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years of relevant experience required Basic computer literacy with proficiency in the Microsoft Office Suite Ability to articulate technical issues in simple terms to both management and customers Strong customer service and communication skills Proficiency in a European language such as Italian, French, Dutch, German, Polish, or Turkish. Fluent in English C1/C2 Proficient in English, Spanish, and one of the languages mentioned above. This position is remote covering late shifts - Early: 08:00 – 16:30 CET (00:00 – 08:30 CST) Central: 09:00 – 17:30 CET (01:00 – 09:30 CST) Late: 10:30 – 19:00 CET (02:30 – 11:00 CST)Preferred Qualifications:
Ability to troubleshoot technical issues. Advanced knowledge of operating systems, networks, and hardware. Capability to read and write code, along with familiarity with diagnostic and troubleshooting tools.To protect candidates from online fraudulent activities involving fake job postings and employment offers, please be aware that our recruiters will always connect with you via official email accounts. Applications are only accepted through our applicant tracking system, and we only request personal identifying information through that system. Our Talent Acquisition team will not ask you to provide personal identifying information via email or outside of the system. If you believe you are a victim of identity theft, please contact your local authorities.
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