Technical Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we're a community of innovators who collaborate to create dynamic solutions that anticipate our customers' and partners' needs. As a Trilingual - Technical Customer Support I-, you'll be part of a team that pushes boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world.

Responsibilities:

  • Communicate basic technical solutions to customers using effective communication, listening, and comprehension skills.
  • Diffuse upset customers.
  • Document customer interactions in real-time.
  • Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • Identify and escalate complex problems under direct supervision.
  • Work on a limited variety of problems of limited scope using defined procedures and practices.
  • Collaborate with fellow technicians and supervisor to solve problems.
  • Familiarize yourself with new technologies, products, and platforms.

Qualifications:

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
  • 1-3 years demonstrated working experience required.
  • Basic computer literacy with a working knowledge of the Microsoft Office Package.
  • Demonstrate ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrate strong customer service and communication skills.
  • European language which can be Italian, French, Dutch, German, Polish, or Turkish.
  • Fluent English C1/C2.
  • English, Spanish, and one of the languages above.
  • This position is to work at home covering late shifts.

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutionsCollaborate with design engineering and software...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Alia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job Summary:FIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Respond to...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Avaya A tiempo completo

    About the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers and users where the product is highly technical or sophisticated in nature.Key ResponsibilitiesRespond to situations where first-line product support has failed...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México OKTO A tiempo completo

    Job Title: Bilingual Support SpecialistOKTO is seeking a highly skilled and experienced Bilingual Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and customer support to ensure that our systems, applications, and services run smoothly.Key Responsibilities:Technical Support:...

  • Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Technical Customer Support SpecialistAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.We are seeking a Technical Customer Support Specialist to join...