Technical Support Specialist
hace 4 semanas
As a Technical Support Specialist at Hewlett Packard, you will be responsible for providing high-quality customer service and technical support to our clients. Your primary goal will be to ensure that our customers are satisfied with our products and services.
**Key Responsibilities:**
- Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handle customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Provide software service, post sales or service delivery support for local accounts on standard systems.
- Respond to service, product, technical, and customer relations questions.
**Requirements:**
- Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.
- Thorough knowledge of organization and policies.
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
- Ability to build and maintain ongoing relationships with customers, peers, and support partners.
- Ability to perform while under high-pressure situations.
**About HP:**
We are a technology company that operates in more than 170 countries around the world, united in creating technology that makes life better for everyone, everywhere.
We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line.
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