Scheduling Coordinator

hace 3 semanas


San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

We are seeking a highly skilled Scheduling Coordinator who will drive customer commitments and ensure that customer perspective is the driving force behind business decisions.

Key Responsibilities:

Assess options for schedule improvement with the team and immediate supervisor to enhance customer experience.

Play a critical role in improving customer satisfaction by working on anticipated potential misses on our schedule and adjusting customer orders when needed.

Develop and implement continuous improvement initiatives on existing processes to eliminate waste and improve efficiency.

Deliver exceptional customer satisfaction to all clients, both internally and externally.

Serve as a contact point between Manufacturing and Order Fulfillment on sales order clarifications, urgencies, and potential escalations.

Analyze data to measure and improve Key Performance Indicators (KPIs).

Requirements:

Bachelor's degree in Commerce, Business, International Relations, Engineering, or related field.

Proficient in Excel with medium to advanced skills.

Minimum 3 years of experience.

Preferred Skills:

Proficient with an Enterprise Resource Planning (ERP) system.

Capability to use Lean Office tools to gather, analyze, and synthesize data.

Strong problem-solving skills and ability to independently solve problems and/or lead well-defined continuous improvement initiatives/projects of moderate scope and complexity.

Strong organization, communication, and management skills within team and cross-functionally.

Customer Service oriented.

Able to adapt to changing business needs.

Proactive person with strong team player skills and ability to embrace challenges.

About Us:

Steelcase is a global industry leader that puts people at the center of everything we do. We believe that work can bring meaning and purpose to people's lives and prioritize supporting employees in and out of work.

Our mission is to make a positive lasting impact through our work and communities.

Why Choose Us:

We provide architecture, furniture, and technology solutions to organizations around the world. Our network of over 800 Steelcase dealer locations offers accessible solutions.

We are an equal opportunities employer and proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.


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