Virtual Medical Scheduler

hace 4 días


Monterrey, Nuevo León, México Cbm Medical Management Services A tiempo completo

About the Role:

We are a leading provider of virtual medical services, and we are seeking a highly skilled Virtual Medical Scheduler to join our team. As a Virtual Medical Scheduler, you will play a critical role in ensuring the smooth operation of our virtual medical call center.

Responsibilities:

  • Manage patient scheduling for virtual consults, ensuring timely and efficient scheduling processes.
  • Monitor and respond to incoming calls and text messages from patients, providing exceptional customer service and support.
  • Enter and maintain accurate patient data in our electronic health records system.
  • Verify patient information and insurance details to ensure seamless billing and payment processes.
  • Provide clear and concise instructions to patients regarding medical provider office policies and procedures.
  • Perform administrative tasks as needed, including scanning and saving patient records in our system.
  • Provide directions to appointment locations and ensure patients are aware of their scheduled appointments.

Requirements:
  • High school diploma or equivalent required; medical sales or scheduling experience preferred.
  • Expert-level bilingual Spanish and English skills required.
  • 3+ years of customer service experience, with a focus on medical scheduling and insurance verification.
  • Experience with electronic health records and ability to handle multiple software programs simultaneously.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and support.

What We Offer:
  • Full-time, contract, or permanent opportunities available.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.


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