Technical Support Specialist

hace 2 semanas

Xico, México Infor A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Analyst to join our Global Support organization. As a key member of our team, you will provide world-class support to our customers, utilizing your strong technical and problem-solving skills to resolve complex issues.

About the Role

This is an exciting opportunity to work with a global leader in business cloud software products, supporting companies in industry-specific markets. You will be responsible for:

  • Providing responsive and quality support to customer accounts for Infor's products
  • Utilizing your technical expertise to troubleshoot and resolve complex issues
  • Collaborating with cross-functional teams to address escalated issues and drive continuous improvement efforts
  • Staying updated on product features, enhancements, and industry trends to provide informed technical assistance

Requirements

To be successful in this role, you will need:

  • Knowledge of API integration, SMTP, network and security, certificates, SQL (advanced), DB administration, Linux systems administration, RDP, SSH, and log reviewing
  • Ability to diagnose technical issues and implement effective solutions
  • Excellent communication and problem-solving skills
  • English language proficiency

Preferred Skills

Experience with WMS, BODs, connection points, SSH, and RF Web connections, with the ability to configure and troubleshoot these components effectively. Familiarity with integrations and experience working directly in technical support or IT operations, with a focus on ERP systems and related technologies.

About Infor

Infor is a global leader in business cloud software products, committed to delivering innovative solutions that help our customers overcome market disruptions and achieve business-wide digital transformation. Our values are built on Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, and self-actualization.

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