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Collection Strategist

hace 2 meses

Ciudad de México, Ciudad de México Hewlett Packard Enterprise A tiempo completo

Job Title: Collection Strategist

Job Description:
As a Collection Strategist at Hewlett Packard Enterprise, you will be responsible for handling medium and large accounts for indirect Collections in the Latin America region. This is a customer-facing role, requiring strong analytical and communication skills to collect open AR and address issues affecting cash collection. The role involves managing an access database for deficiency accounts and resolving discrepancies. You will negotiate initial payments, support dispute resolution, ensure timely collections, and contribute to research-driven conclusions and reports, all while maintaining compliance with company policies and procedures.

Key Responsibilities:

  1. Analyze high-risk customers and develop account strategies to proactively prevent delinquencies.
  2. Create and maintain an access database on deficiency accounts and collection activities.
  3. Review internal audit reports daily to ensure payments are allocated correctly and conduct research to identify and resolve any discrepancies.
  4. Negotiate initial payments with customers and organization's sales personnel, facilitating purchases beyond credit limits.
  5. Support dispute resolution procedures with internal organization's counterparts, ensuring thorough issue tracking and resolution for both the organization and the customer.
  6. Ensure payments are collected in a timely manner and resolve issues and disputes that prevent customer payment.
  7. Develop conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
  8. Work independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Requirements:

  • Degree in Business Administration, Economics, Finance, or any other related discipline.
  • Typically has 1-3 years of work experience, preferably in collection, credit, banking, or a related field, or an advanced degree with little or no work experience.

Desirable Skills:

  • Data Analysis
  • Due Diligence
  • Finance
  • Financial Analysis
  • Financial Services
  • Financial Statements
  • Portfolio Management
  • Problem Solving
  • Negotiation
  • Automation is a plus

Cross-Org Skills:

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Complexity:
Responds to routine issues within established guidelines.

Disclaimer:
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.