Cloud Operations Consultant

hace 4 semanas


Xico, México Sap Se A tiempo completo

About the Role:
SAP is seeking a highly skilled Cloud Operations Consultant to join our team. As a key member of our Customer Delivery Management organization, you will be responsible for delivering 2nd level support consulting services to our customers, ensuring high availability of their SAP technology-based system landscapes. Your expertise in SAP Basis, databases, operating systems, and hyperscalers will be crucial in driving root cause analysis and ensuring excellent customer satisfaction.

Key Responsibilities:
Deliver 2nd level support consulting services to customers
Ensure high availability of customer service by supporting service restoration in critical situations
Collaborate with different teams to drive root cause analysis and ensure excellent customer satisfaction

Requirements:
Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer Science / Information Technology Systems / Computer Applications / IT Business Systems
SAP BASIS – Strong knowledge and hands-on experience of Technical Planning, Installations, Upgrades, Maintenance, etc.
Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware, and hyperscalers technologies
4-6 years of experience as SAP Basis consultant / System Admin or in a similar role
Proficiency in English
Excellent written, verbal communication, and presentation skills to effectively communicate and escalate issues

What We Offer:
A highly collaborative team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from
The opportunity to work with a global company that is committed to making a positive impact on the world
A competitive salary and benefits package

How to Apply:
Please upload your resume in English and we will review it for this exciting opportunity.



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