Technical Digital Consultant

hace 4 semanas


Xico, México Sap A tiempo completo
Job Description

We are seeking a highly skilled Technical Digital Consultant to join our team at SAP. As a key member of our organization, you will be responsible for delivering exceptional customer engagement and service delivery for our cloud customers.

Your primary focus will be on overseeing the customer lifecycle, from contract signing to renewal support, ensuring seamless collaboration with internal delivery teams and project leads. You will also be responsible for maintaining customer satisfaction through issue mitigation and escalation management.

To succeed in this role, you will need to possess excellent customer focus, networking, and relationship-building skills, as well as strong knowledge of IT Service Management, SAP Basis, and SAP Application. Experience with SAP release upgrades and infrastructure updates for cloud customers is highly desirable.

As a Technical Digital Consultant, you will have the opportunity to work with a diverse range of customers, providing expert support in operations and facilitating the service lifecycle. You will also contribute to the development of our team's technical and engagement capabilities.

Key responsibilities will include:

  • Supporting sales to delivery handover and customer onboarding
  • Initiating digital service kick off for customers
  • Contributes to onboarding/transitioning customers to ECS
  • Supports in de-escalations of critical customer situations
  • Executes technical feasibility studies / solution reviews (if applicable)
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Executes and supports problem management and continuous improvement
  • Support customer satisfaction surveys
  • Reviews SLA service credit cases
  • Contributes to the liaison with different SAP stakeholders

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.


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