Rnps Manager Mexico City, Mexico Commercial Specialist

hace 2 semanas


Xico, México Philip Morris International A tiempo completo
Retail NPS Strategy and Process Implementation

We are seeking an experienced Rnps Manager to implement our Retail NPS strategy and processes in Mexico City.

About the Role:

This is a key position within our organization, responsible for driving business growth through effective retail NPS strategy implementation.

The successful candidate will have experience in implementing retail NPS strategies and processes, with a strong understanding of customer behavior and feedback mechanisms.

Key responsibilities include:

  • Implementing retail NPS strategy and processes for CSC, Field Sales Force, DTE and Brand Communication
  • Enhancing current scope of work implemented by global and Mexico to ensure accurate and constant feedback collection
  • Aligning operative processes as a result of feedback collection to ensure actions are taken for detractors

The ideal candidate will have:

  • Bachelor's degree in Marketing, Economics, Business Administration or other commercial areas
  • Experience in NPS implementation, operative improvements, customer experience journey mapping and project management
  • Strong analytical and problem-solving skills, with the ability to think strategically

What We Offer:

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus additional benefits and opportunities for professional growth and development.



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