Rnps Manager Mexico City, Mexico Commercial Specialist
hace 2 semanas
We are seeking an experienced Rnps Manager to implement our Retail NPS strategy and processes in Mexico City.
About the Role:This is a key position within our organization, responsible for driving business growth through effective retail NPS strategy implementation.
The successful candidate will have experience in implementing retail NPS strategies and processes, with a strong understanding of customer behavior and feedback mechanisms.
Key responsibilities include:
- Implementing retail NPS strategy and processes for CSC, Field Sales Force, DTE and Brand Communication
- Enhancing current scope of work implemented by global and Mexico to ensure accurate and constant feedback collection
- Aligning operative processes as a result of feedback collection to ensure actions are taken for detractors
The ideal candidate will have:
- Bachelor's degree in Marketing, Economics, Business Administration or other commercial areas
- Experience in NPS implementation, operative improvements, customer experience journey mapping and project management
- Strong analytical and problem-solving skills, with the ability to think strategically
What We Offer:
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus additional benefits and opportunities for professional growth and development.
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