Customer Service Representative

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

About the Role:

Ria is seeking a highly skilled Customer Service Representative to join our team in Mexico. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction with our services.

Key Responsibilities:

  • Respond to customer inquiries and resolve their issues in a timely and professional manner.
  • Provide accurate and efficient responses to customer queries, ensuring that they feel supported and valued.
  • Engage in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed.
  • Build lasting relationships with customers and other team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately to provide excellent customer service.
  • Meet or exceed department metrics while providing consistent customer service.
  • Make sales or recommendations for products or services that suit client needs better.

Requirements:

  • High school diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Understanding of company products, services, and policies.
  • Proficiency with computers and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability to build a career within the company.
  • Fluency in multiple languages may be desired.

Benefits:

  • Competitive monthly salary $17,500.
  • 5% food vouchers.
  • 30 days bonus.
  • 15 days of initial vacation.
  • Life insurance.
  • Free access to our Gym.
  • Dynamic and collaborative work environment.
  • Cutting-edge tools and technology to make work easier.
  • Free English and French classes.
  • Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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