Customer Service Expert

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Expert to join our team at Kellanova. As a key member of our Supply Chain team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers.

Key Responsibilities

  • Customer Service: Communicate with customers during the lifecycle of the order process, including meetings and presentations. Manage solutions to enhance customer service initiatives and to provide consistent service.
  • Order Management: Manage the fulfillment of customer orders to ensure consistent and reliable performance and customer order process from order placement to order receipt.
  • Analysis and Problem-Solving: Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns. Manage the use of SAP by leveraging tools and data.
  • Continuous Improvement: Trend analysis to drive continuous improvement related to order management processes and systems. Proactively partner with internal and external customers to identify trends and resolve order management issues.

Requirements

  • Education: Bachelor's degree in Administration, Business, or related field.
  • Experience: 2-3 years of Customer relationship management experience. Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
  • Skills: Excellent verbal and written communication skills in English. Deep analytical and problem-solving skills. Strong negotiation and decision-making skills.

About Kellanova

Kellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing snacks company. Our portfolio of iconic brands includes Pringles, Cheez-It, Pop-Tarts, and more. We are committed to Equity, Diversity, and Inclusion, and strive to create a culture of belonging where all employees have a place at the table.


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