Senior Regional Operations Manager

hace 4 semanas


Xico, México Fendi Italia Srl A tiempo completo
Job Title: Senior Regional Operations Manager

At Fendi Italia Srl, we are seeking a highly skilled and experienced Senior Regional Operations Manager to lead our Mexico region. This role will be responsible for managing multi-store operations, leading retail projects, inventory control and management, and liaising with corporate teams.

Key Responsibilities:
  • Manage inventory control for the region of Mexico, ensuring internal control procedures are implemented and monitored.
  • Work with the Retail Performance team to develop, implement, and monitor policies and procedures.
  • Propose new ideas and projects to improve retail practices and operations.
  • Streamline retail operations and procedures to ensure they are efficient and effective.
  • Coordinate with Merchandising teams regarding upcoming targets, project information, provide feedback, and performance tracking.
  • Ensure that Fendi training initiatives are effectively implemented in all doors.
  • Be knowledgeable of the local market and business environment trends.
  • Lead new store opening procedures in partnership with vendors and corporate teams.
  • Oversee health and safety procedures and protocols amongst the stores.
  • Participate in staff meetings and training seminars as applicable.
  • Contribute to the recruiting process, as needed.
  • Safeguard the physical security of company assets, customers, and employees.
  • Assist in the control of store expenses and ensure accurate records.
  • Ensure proper procedures are being met for cash, credit card, and check processing.
  • Review and distribute, manage, and monitor the monthly P&L.
  • Review all in-store expenses and make revisions when necessary.
  • Coordinate the scheduling for inventories and cycle counts with stores, inventory control, and other functions.
  • Provide support and training to our store leadership as it relates to proper inventory preparation.
  • Oversee corporate directives, achieving goals, deadlines, and reconciliation process.
  • Collaborate with and support Loss Prevention department in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication, and LP audits.
  • Provide stores with regular input and feedback on how to control and prevent loss.
  • Ensure that store management has trained all associates in all operational policies and procedures and are kept up to date as required.
  • Administer all operational policies and procedures as dictated by the Store Handbook, the Employee Handbook, and other related material.
  • Conduct store visits, review the above-referenced manuals to ensure they are kept current and organized.
  • Support the store management in ensuring all associates are aware of, and abide by, all operations-related Human Resources policies and procedures.
  • Work with Human Resources on any issues related to timekeeping systems and processes.
  • Support the implementation of CRM and clienteling initiatives, liaising with CRM department.
  • Work cross-functionally with other Regional Retail Operations Managers practices and on-going elevation of operations processes.
  • Ensure that the store management is maintaining all store equipment, inclusive of office equipment, computer equipment, register equipment, alterations equipment, music systems, telephones, ticket machines, etc.
Qualifications:
  • Minimum 5 years of Operations Management or relevant retail experience – ideally in a luxury, multi-store environment.
  • Proficiency in understanding and analyzing financial details of retail business.
  • Strong understanding of retail and operational excellence.
  • Excellent written and verbal communication skills with meticulous attention to detail.
  • High competency with digital literacy including Microsoft Office: Excel, Word, and PowerPoint and data analytics.
  • English speaking skills a must.
  • Demonstrated ability to collaborate and work cross-functionally.
  • Experience in managing varying tasks with shifting timelines.
  • Capability to develop and train management team, build relationships, utilize skills of workforce most appropriately.
  • Expertise in communicating in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
  • Available to frequently travel and have flexibility in scheduling including weekends.
  • Ability to lift boxes/weight of up to 30lbs.


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