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Operations Manager Senior

hace 2 meses


Xico, México Recruiters And Hr Advisors Latam A tiempo completo
Job Title: Operations Manager Senior

Recruiters and HR Advisors LATAM is seeking an experienced Operations Manager Senior to join our team in Polanco - Cuauhtémoc, Ciudad de México.

About the Role

The Operations Manager Senior will be responsible for ensuring the profitability and efficient management of the property's resources, including materials, finances, technology, and human resources. This will involve managing, supervising, and controlling operational processes, commercial activities, and guest satisfaction, as well as implementing and monitoring brand standards, policies, and guidelines.

Key Responsibilities
  • Interview, select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with Mosaic's core values.
  • Monitor and maintain front and back-office systems and equipment to ensure optimum performance.
  • Oversee the Sales and Events department and assist with negotiations and proposal generation.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Lead the sales effort, leveraging minimal sales staff/outside vendors to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Requirements
  • Proven three-year experience as Hotel Manager preferred or relevant role in a Boutique hotel setting.
  • Fluency in English; knowledge of other languages is a plus.
  • Understanding of all hotel management best practices and relevant laws and guidelines.
  • Working knowledge of MS Office and Google Suite; knowledge of Opera Cloud hotel management software (PMS) is an advantage.
  • Revenue Management knowledge.
  • Excellent customer service skills as well as a business acumen.
  • Valid passport and VISA.
What We Offer
  • Salary: $100,000 - $110,000 brutos mensuales (negociable).
  • Prestaciones de ley.
  • Capacitación continua.
  • Comedor.
  • Descuentos Corporativos.
  • Días de permiso con goce de sueldo.
  • 10% gross annual based salary. Bono anual basado en KPI (basado en customer satisfaction, revenue, and others).
  • Seguro de Gastos médicos Mayores.
  • Entre otras.