E-Commerce Coordinator
hace 3 semanas
**About the Role**
L'Oréal is seeking a skilled E-Commerce Coordinator to oversee the brand's online sales and development of an excellent user experience and customer journey on the web.
**Key Responsibilities**
Drive customer acquisition, retention, and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs, and ensuring delivery and returns processes are effective.
Develop customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase.
Work closely with marketing to define the consumer experience and e-merchandising.
Activate the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, profit optimization).
Ensure that the brand presence and journey online is consistent with overall brand standards and strategy.
Drive collaboration with technology teams and ensures continuous improvement and upgrade of the site.
Scale direct to consumer online sales.
**At L'Oréal, we are committed to equal opportunities and growth for all talent interested in joining our company.**
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