ServiceNow ITOM Administrator

hace 1 mes


Guadalajara, Jalisco, México Brillio A tiempo completo
ServiceNow ITOM Administrator

About Brillio

Brillio is a leading digital technology service provider that helps Fortune 1000 companies innovate and grow through digital adoption. With a strong focus on customer experience transformation, data analytics, and cloud infrastructure, Brillio empowers clients to drive smarter, data-driven performance.

Role Overview

We are seeking a skilled ServiceNow ITOM Administrator to provide level 2 support for our client's existing ServiceNow ITOM module. This role will work closely with a broader team to support the platform, ensuring seamless integration and optimal performance.

Key Responsibilities

  • Administer and develop the ITOM module of ServiceNow
  • Develop and maintain the CMDB, with a strong understanding of the CSDM framework
  • Remediate incidents and fulfill requests affecting the ITOM module of ServiceNow
  • Collaborate with the team to ensure timely and effective resolution of issues

Requirements

  • 3+ years of experience in administering and developing the ITOM module of ServiceNow
  • Proven background in developing CMDB and understanding the CSDM framework
  • Strong understanding of SACM processes and their importance in the journey to a complete and correct CMDB

What We Offer

Brillio is an employer of choice, offering a dynamic and inclusive work environment that fosters growth and development. As a Brillian, you will have the opportunity to work on cutting-edge digital projects, collaborate with a talented team, and contribute to the success of our clients.



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