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Bilingual Spanish/English Audit Support Supervisor

hace 2 meses

Zapopan, Jalisco, México Bluegrace Logistics A tiempo completo

**Job Summary:**

The Audit Support Supervisor at Bluegrace Logistics is responsible for managing the support of carrier invoice audit resolution. This role oversees the execution of various audit and administrative tasks needed to complete the carrier invoice audit process.

**Key Responsibilities:**

• View and maintain select queues to ensure that invoices are being completed in an accurate and timely manner

• Utilize research skills to troubleshoot customer invoice problems early and mitigate risk by proactively acting, sometimes with limited information or direction

• Provide training, direction, and problem resolution associated with invoicing and disputes

• Establish and maintain carrier, customer, and internal cross-departmental relationships

• Communicate with leadership on team success, opportunities, and provide guidance to management to continuously develop more efficient processes

• Manage team HR-related tasks (timecards, PTO, reviews, disciplinary actions, etc.)

• Other duties may be assigned as needed.

**Requirements:**

• High school diploma or equivalent required

• Resumes must be submitted in English

• Bi-lingual English/Spanish

• LTL logistics experience required

• Previous Billing, Audit, or Customer Service experience required

• Previous managerial experience required

• Must be detail-oriented

• Must have excellent communication skills, written and verbal

• Knowledge of database software; internet software; TMS and Microsoft Office Suite

• Ability to calculate figures and amounts such as proportions, percentages, area, volume, and density

• Ability to deal with problems involving several concrete variables in standardized situations