Patient Care Coordinator Specialist
hace 10 horas
Location: Remote (CST Time zone)
Salary Range: up to 1300 USD
Work Schedule: Monday Friday, 9:00 AM to 5:00 PM (CST)
**Company Overview:**
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
**Position Overview:**
As a Patient Care Coordinator, you will be the first point of contact for patients, playing a pivotal role in ensuring a smooth and pleasant experience. The majority of your time will be spent on the phone, helping patients with scheduling, inquiries, and concerns. You'll also provide limited support via SMS and emails. Your focus will be on delivering excellent customer service while working closely with internal teams to resolve patient concerns effectively.
**Key Responsibilities:**
- Serve as the primary contact for patients, mainly through phone communication.
- Schedule and manage patient appointments with efficiency and accuracy.
- Respond to patient inquiries, ensuring quick resolution of any issues.
- Collaborate with internal teams to provide timely updates on patient cases.
- Keep detailed records of patient interactions using CRM systems.
**Qualifications:**
- Native-level English communication skills, both verbal and written.
- Tech-savvy with a willingness to learn new systems, including CRM tools like Go High Level (preferred, but not required).
- Experience with Google Sheets, Gmail, and Slack.
- Strong customer service background, ideally in the medical or healthcare field.
- Ability to handle multiple tasks independently and efficiently.
**Nice-to-Haves:**
- Previous experience as a Medical Virtual Assistant.
- A friendly and clear speaking voice.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.
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