Travel Customer Service Advisor
hace 2 semanas
**Travel Customer Service Advisor**
**Job Summary**
We are seeking a highly skilled Travel Customer Service Advisor to join our team at Marriott Vacations Worldwide. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, addressing their concerns, and resolving issues in a timely and professional manner.
**Key Responsibilities**
- Address member concerns through detailed research and tracking of individual incidents
- Negotiate mutually agreeable resolutions with members while maintaining high levels of satisfaction and minimizing cost impact to the company
- Provide technical assistance to members using internal technology and vendors' portals to obtain information and resolutions
- Answer phone calls from members, handle travel customer service requests, and follow up on resolution of member problems referred by other departments
- Provide excellent customer service, educate members on our services, and analyze problems to reach independent decisions for resolutions
- Maintain an in-depth knowledge of all products offered by Interval using internal and external training tools
- Consult with appropriate departments or individuals for problem resolution and ensure disclosure of vendors' terms and conditions prior to completing travel arrangements
- Meet daily statistical requirements, such as adherence, call handling, talk time, monitoring, and perform other related duties as required by management
**Requirements**
- Experience with travel-related products, such as cruises, tours, air, card, and hotels
- Outstanding work ethics, passion for service, positive attitude, and willingness to go the extra mile to ensure member satisfaction
- Excellent customer service skills and phone etiquette
- Initiative and exceptional follow-up skills
- Ability to work variable shifts, weekends, and holidays in a call center environment
**Physical Requirements**
Employees in this position will sit for extended periods of time speaking on the phone and working on the PC. Data entry is not constant as the information is obtained from members over the phone throughout the conversation and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.
-
Travel Customer Service Advisor
hace 3 semanas
Xico, México Marriott Vacations Worldwide A tiempo completoJob SummaryThis role is responsible for providing exceptional customer service to members of our travel programs. As a Travel Customer Service Advisor, you will be the primary point of contact for members, addressing their concerns and resolving issues in a timely and professional manner.Key ResponsibilitiesAnswer phone calls from members and provide...
-
Travel Customer Service Advisor
hace 2 semanas
Xico, México Marriott Vacations Worldwide A tiempo completo**Job Summary**This role involves addressing customer concerns through thorough research and tracking of individual incidents. The successful candidate will negotiate mutually agreeable resolutions while maintaining high levels of customer satisfaction and minimizing costs.**Key Responsibilities**Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
hace 2 semanas
Xico, México Farfetch A tiempo completoAt Farfetch, we're passionate about delivering exceptional customer experiences. We're seeking a Customer Service Advisor to join our team and help us achieve this goal.The ideal candidate will have a minimum of 1 year of customer service experience, preferably in a fashion environment. They will be fluent in English and proficient in the use of IT systems,...
-
Travel Planner Freelance
hace 2 semanas
Xico, México Cherielix-Travel A tiempo completoTravel Planner FreelanceWe are looking for a passionate and highly motivated Freelance Travel Planner to join our team of tourism professionals.Responsibilities:• Collaborate directly with clients to understand their preferences, interests and travel needs.• Design personalized itineraries that include flights, accommodations, activities and additional...
-
Freelance Travel Experience Planner
hace 4 días
Xico, México Cherielix-Travel A tiempo completoKey Responsibilities:• Collaborate directly with clients to understand their travel preferences, interests, and needs.• Design personalized itineraries including flights, accommodations, activities, and additional services.• Coordinate reservations and confirmations with service providers for a seamless travel experience.• Offer expert advice on...
-
Travel Experience Creator
hace 3 semanas
Xico, México Cherielix-Travel A tiempo completoWe are seeking a highly motivated and passionate Freelance Travel Planner to join our team of tourism professionals at Cherielix-Travel.As a trip organizer, you will have the opportunity to create unique experiences for our clients, working independently and taking advantage of your creativity to make each trip memorable.Key Responsibilities:Collaborate...
-
Customer Service Representative
hace 3 semanas
Xico, México Farfetch A tiempo completoCustomer Service AdvisorAt Farfetch, we're passionate about delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in ensuring our customers receive the highest levels of service across all communication channels.Key Responsibilities:Respond to customer inquiries via chat, email, and telephoneProvide product and...
-
Travel Planner and Organizer
hace 3 días
Xico, México Cherielix-Travel A tiempo completoAt Cherielix-Travel, we're seeking a skilled and creative Freelance Travel Planner to join our team of tourism professionals. As a trip organizer, you'll have the opportunity to create personalized experiences for our clients, working autonomously and leveraging your expertise to make each trip unique.ResponsibilitiesCollaborate directly with clients to...
-
Travel Consultant
hace 3 semanas
Xico, México Amex A tiempo completo**Unlock Your Potential with American Express**At American Express, we're committed to empowering our customers to progress in incredible ways. As a Travel Consultant, you'll play a vital role in delivering exceptional travel experiences to our Card Members around the world.**Your Impact**You'll serve as a trusted advisor, providing personalized travel...
-
Travel Concierge
hace 3 semanas
Xico, México Amex A tiempo completoUnlock Your Potential with American ExpressAt American Express, we're committed to empowering our colleagues to thrive in their careers and beyond. As a Consumer Travel Counselor, you'll play a vital role in delivering exceptional travel experiences to our esteemed Card Members.Your ImpactYou'll serve as a trusted advisor, providing personalized travel...
-
Travel and Leisure Co. Service Desk Analyst
hace 2 semanas
Xico, México Travel + Leisure Co. A tiempo completoAbout the Role:We are seeking a skilled Service Desk Analyst to join our team at Travel + Leisure Co. As a key member of our IT department, you will be responsible for providing exceptional support to our internal teams and ensuring seamless operations.Key Responsibilities:Provide Level 1 support through all business interactions in accordance with IT Global...
-
Senior Service Desk Analyst
hace 2 semanas
Xico, México Travel + Leisure Co. A tiempo completo**Transforming Travel Experiences**: At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to put the world on vacation, and we're looking for a skilled Analyst, Service Desk to help us achieve this goal.As a key member of our team, you'll be responsible for delivering exceptional...
-
Travel Agent
hace 4 semanas
Xico, México Booking With Brooke A tiempo completoTravel Booking AgentAre you passionate about travel and enjoy helping others plan their dream vacations? We're looking for a skilled Travel Booking Agent to join our team at Booking With Brooke. As a Travel Booking Agent, you will be responsible for assisting clients in booking travel arrangements, including flights, hotels, car rentals, and vacation...
-
Customer Service Representative
hace 3 semanas
Xico, México City Unscripted A tiempo completo**Customer Service Representative for City Unscripted****Job Summary:**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at City Unscripted. As a key member of our customer service team, you will be responsible for providing exceptional support to our guests, ensuring their travel experiences are...
-
Customer Service Director
hace 2 semanas
Xico, México Case Consultores A tiempo completo**Customer Service Manager Role**At Case Consultores, we are seeking a skilled Customer Service Manager to lead our customer service operations in Mexico and North Latin America. This position requires a strong analytical mindset, excellent communication skills, and the ability to drive results.**Key Responsibilities:**• Contribute customer service...
-
Travel Expert
hace 4 semanas
Xico, México Amex A tiempo completoUnlock Your Potential as a Travel ExpertAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Travel Expert, you'll play a critical role in helping our premium card members create unforgettable travel experiences.Key Responsibilities:Deliver world-class customer service in an...
-
Travel Consultant
hace 3 semanas
Xico, México Amex A tiempo completoAbout the RoleWe're seeking a highly skilled Travel Consultant to join our team at American Express. As a key member of our contact center, you'll be responsible for delivering world-class customer service to our premium card members in the United States.As a Travel Consultant, you'll have the opportunity to create unforgettable travel experiences for our...
-
Travel Consultant
hace 3 semanas
Xico, México Amex A tiempo completoAbout the RoleWe're seeking a highly skilled Travel Consultant to join our team at American Express. As a key member of our contact center, you'll be responsible for delivering world-class customer service to our premium card members in the United States.Key ResponsibilitiesDeliver exceptional customer service in an in-bound, high-volume travel call...
-
Customer Service Representative
hace 4 semanas
Xico, México American International Group A tiempo completoCustomer Service Coordinator (Bilingual)At American International Group, we're seeking a highly skilled Customer Service Coordinator to join our team in Mexico City. As a key member of our customer support team, you'll play a vital role in ensuring our clients receive exceptional service when traveling abroad.Key Responsibilities:Provide top-notch customer...
-
Customer Service Representative
hace 2 semanas
Xico, México Percepta International A tiempo completoFast Path AdvisorDaily ResponsibilitiesResolve dealer-generated financial assistance cases using available resources.Ensure timely and accurate decision-making to meet service level metrics.Communicate professionally with dealers through written case notes and portal messages.Document decisions and next steps in the GCCT system for historical...