Travel Customer Service Advisor

hace 4 semanas


Xico, México Marriott Vacations Worldwide A tiempo completo

**Job Summary**

This role involves addressing customer concerns through thorough research and tracking of individual incidents. The successful candidate will negotiate mutually agreeable resolutions while maintaining high levels of customer satisfaction and minimizing costs.

**Key Responsibilities**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service and educate customers on Interval services to maximize their benefits
  • Analyze problems, considering cost implications and strive to reach independent decisions for resolutions
  • Maintain in-depth knowledge of Interval products through internal and external training tools
  • Consult with relevant departments or individuals for problem resolution
  • Disclose vendors' terms and conditions prior to completing travel arrangements

**Requirements**

  • Experience with travel-related products, including cruises, tours, air, card, and hotels
  • Outstanding work ethics, passion for service, positive attitude, and willingness to go the extra mile to ensure customer satisfaction
  • Excellent customer service skills and phone etiquette
  • Initiative and exceptional follow-up skills
  • Ability to work variable shifts, weekends, and holidays in a call center environment

**Physical Demands**

Employees in this position will sit for extended periods, speaking on the phone and working on the PC. Data entry is not constant, and employees receive regular breaks and a half-hour lunch.



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