Customer Service Director
hace 4 semanas
**Customer Service Manager Role**
At Case Consultores, we are seeking a skilled Customer Service Manager to lead our customer service operations in Mexico and North Latin America. This position requires a strong analytical mindset, excellent communication skills, and the ability to drive results.
**Key Responsibilities:**
• Contribute customer service insights and recommendations to strategic plans and reviews.
• Develop and execute action plans to meet customer service objectives.
• Establish and uphold production, productivity, quality, and customer service standards.
• Resolve customer issues promptly and effectively while overseeing staff activities.
• Provide technical assistance and guidance to optimize customer operational performance.
• Develop and manage processes for efficient customer order management, ensuring timely deliveries.
**Requirements:**
• Bachelor's degree in Business Administration, Business, Engineering, Commerce, or a similar field.
• Advanced proficiency in spoken and written English.
• Strong communication skills with customers.
• Mandatory experience in the automotive industry.
• Proficiency in utilizing Ford, GM, and Stellantis portals.
• Knowledge of harness manufacturing processes.
• Extensive experience in a similar managerial position.
• Skills: Proven results in strong analysis and problem solving, financial acumen, working under pressure, planning and organization, and presentations to stakeholders.
• Availability for travel; possession of a valid passport and visa preferred.
**Job Details:**
• Full-time, Permanent
• $85,000.00 - $95,000.00 per month
**Application Requirements:**
• Do you have experience in automotive companies?
• Bachelor's (required)
• Customer Service: 8 years (required)
• English fluently (required)
• Willingness to travel: 25% (required)
**Work Location:** In person
-
Customer Service Director
hace 3 semanas
Xico, México Metri A tiempo completo**Job Overview**Metri, a leading company in cosmetic packaging, is seeking a highly skilled Customer Service Manager to join its team. The ideal candidate will be responsible for ensuring a high level of service in the supply chain and customer service, supporting sales teams in communicating with customers regarding orders, and contributing to the growth of...
-
Representante de Servicio al Cliente Bilingüe Home Office
hace 4 semanas
Xico, México Customer Service Is A tiempo completo**Vacante en Customer Service IS: Agente de Servicio al Cliente Bilingüe (Home Office)****Resumen del Puesto:** Buscamos un agente de servicio al cliente bilingüe para unirse a nuestro equipo en Customer Service IS. Como agente de servicio al cliente bilingüe, serás la conexión vital entre nuestra empresa y nuestros clientes de habla hispana e inglesa,...
-
Customer Experience Director
hace 6 días
Xico, México Nsc Global A tiempo completoOverview: Nsc Global seeks a seasoned professional for the position of Customer Experience Director. This role is located in the US and requires a unique blend of technical expertise and leadership skills.Salary: The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience.Job Description:This role involves overseeing...
-
Senior IT Service Management Director
hace 4 semanas
Xico, México Novartis A tiempo completo**Job Summary**:Novartis is seeking a highly skilled IT Service Management Director to lead the company's IT service operations and quality management. The ideal candidate will have a strong background in ITIL processes and service operations, with experience in managing a team and driving continuous service improvement.**Key Responsibilities**: Govern the...
-
Customer Service Operations Director for LATAM
hace 3 semanas
Xico, México Netflix A tiempo completoAbout the RoleWe are seeking a seasoned Director of Customer Service and Operations to lead our LATAM customer service operations and team. As a senior leader, you will be responsible for overseeing our existing partner operations across Mexico, Peru, and Brazil, and will help shape the future support structure.Key Responsibilities:Oversee current outsourced...
-
Director of Customer Experience Leadership
hace 6 días
Xico, México Spoton: Corporate A tiempo completoJob DescriptionWe are seeking a Senior Director of Client Support to lead our customer support team and drive exceptional service delivery. As a key member of our leadership team, you will be responsible for developing and executing the customer support strategy to align with overall business objectives.The successful candidate will have 10+ years of...
-
Customer Service Representative
hace 1 mes
Xico, México Forwarder A tiempo completoJob Title: Customer Service ParaCompany: ForwarderLocation: Miguel Hidalgo CdMxJob Type: Full-timeJob Description:Job Summary:We are seeking a highly motivated and organized Customer Service Para to join our team at Forwarder. As a Customer Service Para, you will be responsible for providing exceptional customer service to our clients, responding to their...
-
Customer Service Representative
hace 4 semanas
Xico, México Aig A tiempo completo**Job Summary**:We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring the satisfaction of our producers by providing timely and effective solutions to their service requests.**Key Responsibilities**: Respond to and resolve customer...
-
Customer Service Representative
hace 1 semana
Xico, México Global Payments A tiempo completoResolve Customer InquiriesGlobal Payments is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. As a Customer Service Representative, you will respond to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with our service standards.Key Responsibilities:Respond to customer...
-
Customer Service Representative
hace 4 semanas
Xico, México Farfetch A tiempo completoAt Farfetch, we're passionate about delivering exceptional customer experiences. We're seeking a Customer Service Advisor to join our team and help us achieve this goal.The ideal candidate will have a minimum of 1 year of customer service experience, preferably in a fashion environment. They will be fluent in English and proficient in the use of IT systems,...
-
Customer Service Ambassador
hace 1 semana
Xico, México Farfetch A tiempo completoAt Farfetch, we strive for excellence in every aspect of our business. This includes providing exceptional customer service to our clients. We are seeking a Customer Service Advisor to join our team and help us deliver an unparalleled level of service to our customers. The RoleWe are looking for a highly skilled and motivated individual to fill the role of...
-
Customer Service Supervisor
hace 3 semanas
Xico, México Avantor A tiempo completoJob Title: Customer Service Supervisor About the Role:Avantor is seeking a dedicated and experienced Customer Care Supervisor to provide supervision and technical assistance to the customer service team. The ideal candidate will be responsible for ensuring customer complaints are resolved in a professional manner, determining work procedures, and monitoring...
-
Customer Service Representative
hace 4 semanas
Xico, México Webhelp A tiempo completoJob Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to...
-
Customer Service Representative
hace 1 mes
Xico, México American International Group A tiempo completoLAR Customer Service CoordinatorWe are seeking a highly skilled and multilingual Customer Service Coordinator to join our team at American International Group. As a key member of our customer service team, you will play a critical role in ensuring our clients receive exceptional support and service.Key Responsibilities:Provide superior customer service to...
-
Customer Service Representative
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 role at Citi involves providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this position is to address external customer issues and provide ongoing customer service support.**Key Responsibilities:**Act as a single point of contact for internal partners and...
-
Customer Service Specialist
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Specialist at Citi is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities:** Serve as a single point of...
-
IT Service Management Director
hace 4 semanas
Xico, México Novartis A tiempo completo**Job Summary**:Novartis is seeking an IT Service Management Director to lead the holistic management of IT services, including ITIL processes, service operations, and operational quality management. The ideal candidate will have strong leadership skills and experience in managing IT services, with a focus on continual service improvement and supplier...
-
Customer Service Representative
hace 1 semana
Xico, México Citi A tiempo completoThe Service Delivery Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.**Key Responsibilities:**Serve as the primary point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensure timely and...
-
Customer Service Representative
hace 1 semana
Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completoJob OverviewWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients while working in a dynamic and fast-paced environment.In this role, you will have the opportunity to work with a variety of customers,...
-
Customer Service Representative
hace 4 semanas
Xico, México Alcon A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Alcon. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing orders efficiently, and ensuring timely delivery of our products.Key ResponsibilitiesProvide service excellence to customers...