Customer Service Director

hace 4 semanas


Xico, México Case Consultores A tiempo completo

**Customer Service Manager Role**

At Case Consultores, we are seeking a skilled Customer Service Manager to lead our customer service operations in Mexico and North Latin America. This position requires a strong analytical mindset, excellent communication skills, and the ability to drive results.

**Key Responsibilities:**

• Contribute customer service insights and recommendations to strategic plans and reviews.
• Develop and execute action plans to meet customer service objectives.
• Establish and uphold production, productivity, quality, and customer service standards.
• Resolve customer issues promptly and effectively while overseeing staff activities.
• Provide technical assistance and guidance to optimize customer operational performance.
• Develop and manage processes for efficient customer order management, ensuring timely deliveries.

**Requirements:**

• Bachelor's degree in Business Administration, Business, Engineering, Commerce, or a similar field.
• Advanced proficiency in spoken and written English.
• Strong communication skills with customers.
• Mandatory experience in the automotive industry.
• Proficiency in utilizing Ford, GM, and Stellantis portals.
• Knowledge of harness manufacturing processes.
• Extensive experience in a similar managerial position.
• Skills: Proven results in strong analysis and problem solving, financial acumen, working under pressure, planning and organization, and presentations to stakeholders.
• Availability for travel; possession of a valid passport and visa preferred.

**Job Details:**

• Full-time, Permanent
• $85,000.00 - $95,000.00 per month

**Application Requirements:**

• Do you have experience in automotive companies?
• Bachelor's (required)
• Customer Service: 8 years (required)
• English fluently (required)
• Willingness to travel: 25% (required)

**Work Location:** In person


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