HCM Consultant
hace 1 mes
About the Role
The Workday Success Plans Team is dedicated to helping our customers achieve their business goals through expert guidance and support. As a Workday HCM Consultant, you will play a critical role in delivering high-quality services to our customers, ensuring they get the most out of their Workday investment.
Key Responsibilities:
- Conduct research to ensure a deep understanding of customer questions and related Workday concepts.
- Deliver small scope consulting in response to customer requests, providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicate responses and value to customers.
- Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keep up to date with industry practices and the ability to engage with our customers on those topics.
- Help drive the creation of new programs to drive customer feature adoption.
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:
- Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
- Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
- Provide one-on-one customer configuration designs
- Deployments including full deployment of Workday features
About You
Basic Qualifications:
- 3+ years of IT implementation experience
- 3+ years of experience with HR and/or Finance systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
- 2+ years of software consulting experience
Other Qualifications:
- Workday Certification in HCM and at least one of the following is ideal: Talent, Recruiting, Absence, Payroll
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills in English
- Bachelor's degree or relevant work experience required. Advanced degree preferred
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