Customer Service Representative

hace 2 meses


Irapuato, Guanajuato, México BorgWarner A tiempo completo
Job Summary

BorgWarner is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for maintaining direct contact with customers and closely following up on their requirements to ensure timely fulfillment of customer demand and compliance with inventory level objectives.

Key Responsibilities:

  • Reception, administration, and analysis of customer demand through EDI.
  • Process and ensure receipt of customer demand in the ERP system.
  • Elaboration and communication of the shipment plan to the customer.
  • Elaboration and communication of production plans.
  • Ensure compliance with shipment windows.
  • Administration and maintenance of respective modules in the company's business system (ERP) / correct data integration.
  • Generate sales orders for PO shipments.
  • Answer capacity tickets on customer portals.
  • Ensure delivery score targets with all customers.
  • Monitoring of customer packing returns.
  • Follow up on engineering changes to ensure compliance with customer requirements.
  • Meeting targets set in performance metrics.
  • Incorporate the tools and principles of standardization, 5S's, and continuous improvement into work.
  • Participate as a manager in the monitoring of the company's internal systems.
  • Fulfillment of specific customer requirements.
  • Management and operation of customers in external warehouses.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in ERP systems and EDI.
  • Ability to meet performance metrics and targets.


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