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Customer Service Representative
hace 2 meses
We are seeking a skilled Customer Service professional to join our team at BorgWarner. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional service.
Key Responsibilities:- Manage customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with production and material planning teams to develop and implement effective manufacturing strategies.
- Process and analyze customer demand data, ensuring accurate and timely fulfillment of customer requirements.
- Communicate shipment plans and production schedules to customers, ensuring compliance with agreed-upon timelines.
- Administer and maintain relevant modules in our business system (ERP), ensuring accurate data integration.
- Generate sales orders for PO shipments and respond to capacity tickets on customer portals.
- Monitor customer packing returns and follow up on engineering changes to ensure compliance with customer requirements.
- Meet performance metrics targets and contribute to the implementation of standardization, 5S's, and continuous improvement initiatives.
- Participate in the monitoring of our internal systems and ensure fulfillment of specific customer requirements.
- Manage and operate customers in external warehouses.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Proficiency in business software and systems.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
