Quality Assurance Manager

hace 3 días


San Miguel de Allende, Guanajuato, México Rosewood Hotel Group A tiempo completo

Job Summary

The Quality Assurance Manager is responsible for monitoring the implementation of policies, standards, and procedures related to guest service in coordination with department managers. This includes conducting internal audits to verify hotel operations and guest service delivery. The results of these audits must be quantified and communicated to relevant departments through reports that facilitate analysis of areas for improvement. Additionally, the Quality Assurance Manager manages programs for monitoring recurring opportunities for improvement, enabling continuous enhancement. This role is directly involved in the daily operation of the hotel.

About Us

Rosewood San Miguel de Allende, a 21st-century renaissance in one of Mexico's most historic towns, opened on January 20, 2011. The resort pays homage to San Miguel de Allende's storied past while staying true to Rosewood's philosophy of providing guests with a memorable experience of unparalleled luxury and understated elegance. The resort features 67 beautifully appointed guest rooms and suites, 7 luxurious residences, a state-of-the-art spa, fitness facilities, and a unique outdoor amphitheater. With respect for the history, culture, and creativity of the colonial city, the resort embodies Rosewood's A Sense of Place philosophy and reflects the town's existing charm, scale, and architecture. Guests can spend their days exploring the cultural riches of San Miguel, browsing galleries and mercados, relaxing in the resort's pools or gardens, or indulging at the spa.



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