Front of House Operations Manager

hace 2 días


San Miguel de Allende, Guanajuato, México Belmond Management A tiempo completo
Job Title: Front of House Manager

At Belmond Management, we are seeking a highly skilled and experienced Front of House Manager to join our team. This is a key role that requires a strong leader who can maintain efficient operations at the forefront of the business, ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Staff Management: Recruit, train, and supervise front-of-house staff members, ensuring they are well-informed about their responsibilities and adhere to service standards.
  • Customer Satisfaction: Swiftly and effectively address customer concerns, making decisions on how to handle complex service issues and implementing strategies to enhance customer satisfaction.
  • Service Quality Control: Regularly monitor service quality through direct observation and gather feedback from customers and staff to identify areas for improvement.
  • Compliance: Ensure the establishment complies with front-of-house operations' health and safety regulations.
  • Financial Management: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.
Requirements:
  • Bachelor degree in Hospitality Management or related field.
  • Proven experience in a similar role for a minimum of 3 years.
  • Strong leadership skills with an ability to motivate and inspire a team.
  • Excellent interpersonal skills for dealing diplomatically with customers and staff.
  • A keen eye for detail which contributes towards maintaining high standards throughout the front-of-house areas.
  • Knowledgeable about hospitality industry best practices.
  • Demonstrates exceptional communication skills, both written and verbal, in English and Spanish.
  • Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele.
  • Strong problem-solving skills to handle challenging situations that may arise in a multicultural environment.
  • Proactive approach to identifying and addressing customer needs and concerns.
Benefits:
  • Competitive salary and benefit scheme.
  • Private Health Insurance.
  • Life insurance.
  • Training & Development.
  • Performance Bonus.
Location:

Mexico, San Miguel de Allende.

Department:

Front Office & Guest Relations.

Employment type:

Full-time.

Experience:

Mid-Senior level.



  • San Miguel de Allende, Guanajuato, México Belmond Management A tiempo completo

    Front of House ManagerAt Belmond Management, we are seeking a highly skilled and experienced Front of House Manager to join our team. This is a key role that requires a strong leader who can maintain efficient operations at the forefront of our business, ensuring high levels of customer satisfaction.Key Responsibilities:Staff Management: Recruit, train, and...


  • San Miguel de Allende, Guanajuato, México Belmond A tiempo completo

    As a key member of the Belmond team, the Front of the House Manager plays a vital role in ensuring exceptional customer experiences in our hospitality establishments.Key Responsibilities:Staff Management: Lead and develop a high-performing front-of-house team, focusing on recruitment, training, and scheduling to meet business needs.Customer Satisfaction:...

  • Operations Manager

    hace 2 días


    San Miguel de Allende, Guanajuato, México Selina A tiempo completo

    Job Title: Operations ManagerAt Selina, we're on a mission to inspire authentic and meaningful connections. As an Operations Manager, you'll play a key role in ensuring our guests have an exceptional experience.Responsibilities:Communicate our Tours & Travel products and services to guests during check-inEnsure guests are aware of our facilities and...


  • San Miguel de Allende, Guanajuato, México Selina A tiempo completo

    Job Title: Front Desk AgentAbout the Role:We are seeking a highly motivated and organized Front Desk Agent to join our team at Selina. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth check-in and check-out process, and maintaining the overall...

  • Operations Manager

    hace 4 semanas


    San Miguel de Allende, Guanajuato, México Selina A tiempo completo

    Operations ManagerAt Selina, we're passionate about creating unforgettable experiences for our guests. As an Operations Manager, you'll play a crucial role in ensuring our reception area runs smoothly and efficiently.Key Responsibilities:Communicate our Tours & Travel products and services to guests during check-inEnsure guests are aware of our facilities...


  • San Miguel de Allende, Guanajuato, México Selina A tiempo completo

    About SelinaSelina is a lifestyle hospitality brand that inspires authentic and meaningful connections. Our mission is to celebrate the nomadic lifestyle, experience the world's most beautiful places, build community, engage with locals and fellow travelers, work, and enjoy new adventures.Our EcosystemWe have a diverse internal ecosystem consisting of...

  • In House Counsel

    hace 1 hora


    San Miguel de Allende, Guanajuato, México Panoramic Media A tiempo completo

    Work as In House Counsel for Panoramic MediaWe are seeking a highly skilled and experienced In House Counsel to join our team at Panoramic Media. As a key member of our legal department, you will be responsible for providing legal advice and guidance to our company on a wide range of matters.Key Responsibilities:Provide legal advice and guidance to the...

  • Operations Director

    hace 1 hora


    San Miguel de Allende, Guanajuato, México Rieke Llc A tiempo completo

    Operations Manager Job DescriptionRieke LLC is seeking an experienced Operations Manager to lead our manufacturing facility in San Miguel de Allende, Guanajuato. The successful candidate will be responsible for ensuring the smooth operation of the plant, including safety, quality, delivery, cost, and inventory management.Main Responsibilities:Lead and manage...

  • Front Desk Clerk

    hace 2 horas


    San Miguel de Allende, Guanajuato, México La Conexion A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Front Desk Clerk, Mail and Package Sorter. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our mail and package sorting process.Key Responsibilities:Offer our service with...


  • San Miguel de Allende, Guanajuato, México Humaniq Headhunters A tiempo completo

    About Our ClientOur client is a leading company in the agricultural sector, specializing in the cultivation and distribution of fresh produce across North America. With decades of experience, they have pioneered innovations in sustainable farming and packaging. Their commitment to delivering high-quality, organic, and sustainably sourced products has made...


  • San Miguel de Allende, Guanajuato, México Selina A tiempo completo

    Unlock Your Potential with SelinaWe're seeking a talented individual to join our team as an Operations Rockstar. As a key member of our hospitality team, you'll have the opportunity to develop your skills and knowledge in all areas of the industry.Key Responsibilities:Ensure exceptional customer experiences across Front Desk, Cowork, and Playground.Provide...

  • Plant Operations Manager

    hace 4 semanas


    San José Iturbide, Guanajuato, México HELLA A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Plant Operations Manager to join our team at FORVIA HELLA. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our plant, ensuring that we meet our production targets while maintaining the highest levels of quality and safety.Key...

  • Logistics Manager

    hace 4 semanas


    San Miguel de Allende, Guanajuato, México Dräxlmaier Group A tiempo completo

    **Job Summary**As a key member of the Dräxlmaier Group team, the Logistics Manager will be responsible for ensuring the smooth operation of all logistics functions within the plant. This includes managing and providing leadership to the Plant Logistics Operations team, both internally and externally.**Key Responsibilities**Develop and implement effective...

  • Head of Technical Planning

    hace 34 minutos


    San Miguel de Allende, Guanajuato, México Dräxlmaier Group A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Head of Technical Planning to join our team at Dräxlmaier Group. As a key member of our manufacturing team, you will be responsible for overseeing the technical planning and execution of our manufacturing processes.**Key Responsibilities**Develop and implement technical plans to ensure efficient...

  • Production Manager

    hace 58 minutos


    San Miguel de Allende, Guanajuato, México Dräxlmaier Group A tiempo completo

    Job Title: Production ManagerAt Dräxlmaier Group, we are seeking a highly skilled and experienced Production Manager to join our team in San Miguel de Allende. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing processes, ensuring high-quality products, and driving continuous...

  • Head of Plant Operations

    hace 4 semanas


    San José Iturbide, Guanajuato, México Hella Automotive Mexico S.A. De C.V. A tiempo completo

    Job DescriptionJob Title: Head of Plant OperationsCompany: Hella Automotive Mexico S.A. De C.V.Location: San Jose, MexicoJob Summary:We are seeking an experienced and skilled Head of Plant Operations to join our team at Hella Automotive Mexico S.A. De C.V. The successful candidate will be responsible for managing the plant's operations, ensuring the...

  • Human Resources Director

    hace 3 semanas


    San Miguel de Allende, Guanajuato, México Belmond A tiempo completo

    {"title": "Human Resources Manager", "description": "Human Resources ManagerCasa de Sierra Nevada A Belmond Hotel is seeking an experienced Human Resources Manager to lead our HR function.Belmond is a global collection of exceptional hotel and travel experiences in some of the world's most inspiring destinations. Our mission is to bring together people and...

  • Accounting Assistant

    hace 4 semanas


    San Miguel de Allende, Guanajuato, México Solomon Retail Group A tiempo completo

    Accounting Assistant Job DescriptionWe are seeking a detail-oriented and highly organized Accounting Assistant with expertise in QuickBooks to support the financial operations of our organization.Key Responsibilities:Utilize QuickBooks software to record, classify, and reconcile financial transactions accurately and efficiently.Assist with the preparation of...


  • San José Iturbide, Guanajuato, México FORVIA HELLA A tiempo completo

    Job Title: Head of PlantFORVIA HELLA is a leading international automotive supplier, part of the FORVIA Group. As a global market leader in high-growth areas, we employ 157,000 people worldwide. Our company stands for high-performance lighting technology and automotive electronics, as well as a broad service and product portfolio for the spare parts and...

  • Concierge Ambassador

    hace 4 semanas


    San Miguel de Allende, Guanajuato, México Destination Club Management A tiempo completo

    Concierge Job DescriptionQuinta Tenerías Residence Club, a luxury vacation club in the heart of San Miguel de Allende, seeks a skilled Concierge to provide exceptional service to our owners and guests.Key Responsibilities:Deliver personalized concierge services, ensuring a seamless experience for our owners and guests.Prepare and coordinate pre-arrival...