Front of House Operations Manager

hace 1 mes


San Miguel de Allende, Guanajuato, México Belmond A tiempo completo

As a key member of the Belmond team, the Front of the House Manager plays a vital role in ensuring exceptional customer experiences in our hospitality establishments.

Key Responsibilities:

  • Staff Management: Lead and develop a high-performing front-of-house team, focusing on recruitment, training, and scheduling to meet business needs.
  • Customer Satisfaction: Proactively address customer concerns, making informed decisions to resolve complex issues and implement strategies to enhance satisfaction.
  • Service Quality Control: Regularly monitor service quality through direct observation and feedback from customers and staff to identify areas for improvement.
  • Compliance: Ensure adherence to front-of-house operations' health and safety regulations, maintaining a safe and healthy environment for guests and staff.
  • Financial Management: Oversee front-of-house costs, budgeting, expense control, and analyze sales data to inform operational adjustments.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3 years of experience in a similar role, demonstrating strong leadership skills and the ability to motivate and inspire a team.
  • Excellent interpersonal skills for effective communication with customers and staff, with a keen eye for detail to maintain high standards.
  • Knowledge of hospitality industry best practices and exceptional communication skills, both written and verbal, in English and Spanish.
  • Strong problem-solving skills to handle challenging situations in a multicultural environment.
  • Proactive approach to identifying and addressing customer needs and concerns.

Benefits:

Competitive salary and benefits package, including private health insurance, life insurance, training and development opportunities, and a performance bonus.



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