Senior Operations Manager
hace 1 mes
Amazon is seeking a highly skilled Senior Operations Manager to join our AWS Support team. As a Senior Operations Manager, you will be responsible for driving revenue, adoption, and growth from large and fast-growing small- and mid-market accounts to enterprise-level customers.
Key Responsibilities:- Strategic Planning and Execution: Develop and execute strategic plans to achieve business objectives, define and execute initiatives to deliver customer outcomes, and track progress against goals.
- Incident and Escalations Management: Serve as the point of contact for customer engagement and issue resolution, manage critical incidents and escalations, and drive process improvements to scale with business growth.
- Team and Performance Management: Own all aspects of performance and career development for the team, mentor staff to maintain a world-class organization, and drive continuous improvement through audits, training, and accountability.
- Operational Excellence: Uphold and continuously improve operational standards across the site and globally, identify and own optimization initiatives, and set high performance expectations for the team.
- Senior Leadership and Customer Engagement: Engage with key stakeholders to deliver exceptional customer outcomes, remove roadblocks, and lead proactive and reactive communication with customers at senior levels.
About the Team: Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
Requirements:
- Bachelor's degree in Engineering, Computer Science, or IT Degree or equivalent experience.
- 10+ years of experience managing engineering/technical teams.
- Experience as a senior manager, including managing managers.
- Technical background and working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.).
- Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications:
- MBA in an engineering or IT related discipline or equivalent experience.
- Technical experience in AWS services.
- Experience handling large enterprise technical customer escalations.
- Experience as a systems administrator or software development engineer.
- Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python.
About Amazon: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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