Accounts Receivable Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Maersk A tiempo completo
Job Description

We are seeking a highly skilled Accounts Receivable Specialist to join our team at Maersk. As a key member of our finance department, you will play a vital role in driving financial performance and ensuring timely collections from customers.

About the Role:

  • Perform thorough customer analysis on trends, payments, disputes, and other account-related activities.
  • Proactively drive collections using insights gained from customer analysis.
  • Coordinate with various teams, including cash applications, invoicing, dispute resolution, and sales, to ensure timely resolution of customer issues.
  • Execute outbound telephone calls and other contact methods to communicate with customers regarding queries, requests, and disputes.
  • Communicate effectively with stakeholders and customers via email, telephone, video conferencing, and other channels.
  • Identify risks associated with customer accounts and develop action plans to mitigate these risks.
  • Reconcile customer accounts to ensure accuracy and completeness.
  • Provide justification for ICP gaps within the group.
  • Follow up with customers regarding past-due payments.
  • Update client billing information.
  • Generate and process invoices in a timely manner.
  • Conduct self-assessments for OTC controls and ensure 100% effectiveness.
  • Maintain documentation for compliance reporting and audits.
  • Analyze revenue by customer, service, and volume mix.
  • Certificate and close revenue transactions.
  • Post tax entries on collection.
  • Support MDM in creating new customers.
  • Train and coach new team members.
  • Establish and follow up on selected KPIs related to functional process areas.
  • Participate in testing and implementation of improvement initiatives.
  • Foster lean and efficient processes.
  • Partner in key initiatives to drive process standardization and improvements.
  • Manage data in the OTC domain, request assessment, and follow up on resolutions.


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