Customer Accounts Specialist

hace 3 días


Ciudad de México, Ciudad de México Abb A tiempo completo

**About Us**

A leader in the energy and automation technology industry, ABB is energizing the transformation of society and industry to achieve a more productive, sustainable future.

We have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations. Together, we are embarking on a journey where each and every one of us welcomes and celebrates individual differences.

**Job Description**

As a Customer Accounts Specialist - Order to Cash Expert at ABB, you will be responsible for the efficient and effective operational management of account receivables processes according to global policy and direction from the Order to Cash Global Team.

You will follow up on customers' accounts, provide assistance to the business, and ensure accurate tracking and processing of Order to Cash transactions.

Your responsibilities will include supporting a portfolio of 8+ countries with over 130 thousand customers, collaborating closely with customers and stakeholders, presenting strong knowledge in Order to Cash processes, and participating in collection sessions.

You will also liaise with internal and external stakeholders, conduct monthly reviews of customers' accounts, interact with the business and sales team on accounts receivable issues, and monitor compliance to Global Policies.

**Requirements**

To be successful in this role, you will need a Master's or bachelor's degree in Finance, Banking, Accounting, or Financial Audit, and minimum 3 years of experience in accounts receivables as an O2C Senior Specialist or similar role in a global organization.

You should have strong analytical, interpersonal, and communication skills, customer service, and problem-resolution experience.

A high level of accuracy and attention to details, pro-active attitude, and proficiency in business English are essential. Experience in developing cash and collection processes, and knowledge of SAP4HANA (FSCM module and Autobank) will be an asset.

**Salary:** $80,000-$120,000 per year

This estimate is based on national averages for similar positions in the United States and may vary depending on location and other factors.



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