Senior Business Systems Administrator
hace 1 mes
Company Overview: At AT&T Mexico, we are redefining the future of connectivity by serving our customers with innovative products and services that create connections and improve lives.
Job Description: We are seeking a highly skilled Senior Business Systems Administrator to lead our system administration team and be responsible for the management of two 3rd Party Collection/OCA Management systems: AT&T ADAM (Account Distribution and Agency Management) and MARA (Manual Account Referral Application).
Responsibilities:
- Act as primary liaison with iValuate, ORBIT, and CACS administrators
- Communicate with OCAs and vendors, including maintaining Vendor Guide documentation
- Manage user access to systems and perform user audits
- Implement strategy changes as requested by the business, including new collections programs and larger strategy initiatives
- Lead OCA onboarding and termination efforts
- Maintain daily monitoring of OCA & vendor Acknowledgments
- Perform data pulls, queries, analysis, and account updates to support team needs
- Perform reconciliations between the AT&T source system, the collections system, and the OCAs
- Support compliance requirements and documentation as required by AT&T
Requirements: To be successful in this role, you will need to be bilingual and fluent in English comprehension, speaking, and writing. A Bachelor's or Associate degree in Computer Science or a related field is preferred, along with 5 years of system administration experience and 5 years of data analysis experience. SQL knowledge is a plus but not required. This position is primarily virtual/remote, but occasional in-office visits may be necessary.
Estimated Salary: $80,000 - $110,000 per year, based on experience and location. Please note that this salary range is an estimate and may vary based on individual qualifications and company requirements.
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