Technical Telephony Systems Administrator

hace 7 días


Xico, México Thermo Fisher Scientific A tiempo completo
About the Job

We are seeking a skilled Technical Telephony Systems Administrator to join our team at Thermo Fisher Scientific.

Job Summary

This role will focus on the administration and monitoring of telephony systems and contact centers, ensuring seamless communication within our global organization.

Key Responsibilities
  • Collaborate with the Global IT Service Desk to resolve LAN/WAN/Telephony issues efficiently.
  • Maintain and administer user and telephone accounts effectively.
  • Monitor and maintain maximum system performance levels using Genesys Cloud.
  • Stay up-to-date with new Genesys Cloud CX system features and recommend future solutions to enhance our operations.
The Ideal Candidate
  • Bachelor's degree in Computer Science or a related field is required.
  • Experience with Genesys Cloud administration and end-user operational support is essential.
  • Strong communication skills and a business-focused approach are crucial for success.
  • Ability to multitask and pay close attention to detail is vital.
Preferred Qualifications

Familiarity with technologies such as LAN/WAN, TCP/IP, VOIP, SIP, and Cisco Call Manager is highly beneficial.

Benefits and Salary

The estimated salary for this position is $85,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for professional growth and development.



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