Technical Solutions Expert

hace 22 horas


Xico, México Qualtrics A tiempo completo

At Qualtrics, we pioneer software used by the world's top brands to deliver exceptional customer experiences, build high-performing teams, and design products people love. As a category leader, serving over 18K clients globally, we create a culture of close-knit teams with an unwavering dedication to customer satisfaction.

About the Role

This role is part of our Enterprise Support team, responsible for leveraging our technology to solve complex problems for our top-tier clients. You will work closely with cross-functional teams, including XMSM, TAM, RES, and ENG, on a daily basis.

Duties and Responsibilities
  • Leverage technical and consulting skills to deliver high-quality assessments through short-term engagements
  • Tackle client issues from inception to resolution with white-glove care
  • Partner with Enterprise Account teams to solve complex issues and drive contract renewal
  • Provide rapid break-fix support to aid clients in critical moments
  • Expand product knowledge across CX and EX products
  • Share expertise with your team to drive fast resolutions
Career Advancement Opportunities

A significant focus within this team is to develop skills that elevate your professional growth, including client engagements and product knowledge mastery. The experience you gain will serve as a foundation for future success in roles such as Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager, or Solution Specialist.

Job Requirements

To succeed in this role, you should possess:

  • Bachelor's degree from a competitive university
  • 1 year of experience working in a technical, consulting, or client-facing role
  • Hard-working self-starter capable of handling multiple projects simultaneously
  • Comfort working autonomously and collaboratively
  • Ability to articulate technical concepts to non-technical audiences
  • Detail-oriented with strong prioritization and deadline management skills
  • Familiarity with software and front-end development
  • An ability to grasp clients' needs and recommend value-added solutions
Salary Information

The estimated annual salary for this role is $85,000-$110,000, depending on location and experience.



  • Xico, México Splunk A tiempo completo

    About the RoleWe are seeking a Technical Solutions Expert to join our team at Splunk, where you will work closely with account executives, sales leadership, partners, and customers to sell value through our products, services, and offerings. As a key member of our sales engineering team, you will be responsible for qualifying opportunities based on technical...


  • Xico, México Cisco Systems A tiempo completo

    About Cisco SystemsJob Title: Technical Solutions ExpertAbout the Role:The Technical Solutions Expert will provide proactive support to premium support accounts, working closely with the 24x7 support team to ensure seamless customer experience. This role requires at least 5-7 years of support experience, with a strong understanding of ISP, CDN, and cloud...


  • Xico, México Cisco Systems A tiempo completo

    Unlock Your Potential as a Cisco Technical Solutions ExpertWe are seeking a highly skilled and motivated individual to join our team as a Cisco Technical Solutions Expert. This role requires a deep understanding of networking technologies, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.About UsCisco...


  • Xico, México Incognito Software A tiempo completo

    Job Summary:Incognito Software is seeking a highly skilled Technical Solutions Expert to join our team. This role involves troubleshooting and resolving complex technical issues related to DHCP, DNS, Linux, and networking.Key Responsibilities:- Troubleshoot and resolve technical issues related to DHCP, DNS, Linux, and networking- Perform regular system...


  • Xico, México Zendesk A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Solutions Expert to join our team as a Technical Architect. As a key member of our Professional Services delivery team, you will be responsible for designing and implementing tailored technical solutions to meet the unique business needs and goals of our customers.


  • Xico, México Solera A tiempo completo

    About SoleraSolera is a leading technology company in the industry, dedicated to providing top-notch support solutions.Job Description:The Technical Support Solutions Expert will provide exceptional technical assistance to internal and external customers. This high-level specialist should receive minimal instructions on routine work, exercising prudent...


  • Xico, México Ericsson A tiempo completo

    About the Role:As a Senior Technical Solutions Expert at Ericsson, you will play a critical role in driving our end-to-end technical solutions based on customer specifications and business needs. You will facilitate profitable business growth by bridging customer needs and technical opportunities into robust offerings and proposals. Your responsibilities...


  • Xico, México K2 Partnering Solutions A tiempo completo

    **Salesforce Business Solutions Expert**K2 Partnering Solutions is seeking a skilled Salesforce Business Solutions Expert to join our team. As a Salesforce Business Solutions Expert, you will be responsible for eliciting functional and technical requirements from stakeholders for the ongoing development of our client's Salesforce platform.**Key...


  • Xico, México Gumgum A tiempo completo

    A seasoned professional in the AdTech industry, our ideal candidate will thrive as a Technical Solutions Expert at GumGum. This role requires expertise in publisher integration types and a deep understanding of strategic partnerships.Key Responsibilities:Support the North America Publisher Success team on technical publisher issues, including ad placement,...


  • Xico, México Gigamon A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Solutions Expert to join our team at Gigamon. As a trusted advisor to our customers, you will play a critical role in delivering the right combination of technology and expertise to fit their needs.Key ResponsibilitiesEnsure customer use cases can be deployed through validated designs.Drive effective...


  • Xico, México Kyndryl A tiempo completo

    We are seeking a highly skilled Customer Solutions Expert to join our dynamic team at Kyndryl.As a Customer Solutions Expert, you will play a key role in delivering innovative technology solutions that meet the evolving needs of our customers.Your primary responsibility will be to leverage your technical expertise and industry knowledge to drive targeted...


  • Xico, México Palo Alto Networks A tiempo completo

    Job DescriptionYour CareerThe Cybersecurity Solutions Expert is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Cybersecurity Solutions Expert you provide technical...


  • Xico, México Zendesk, Inc. A tiempo completo

    Job Description: As a Solutions Consultant at Zendesk, Inc., you will be responsible for all technical aspects of the sales cycle. You will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness...


  • Xico, México Ibm A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our Ecosystem Development team, you will play a critical role in influencing our partners' technical strategies and expanding their capabilities.Your primary responsibilities will include:Facilitating pre-sales technical activities, such as...


  • Xico, México Motorola Solutions A tiempo completo

    **Company Overview**:Motorola Solutions is a leading provider of safety and security technologies. Our mission is to help people be their best in the moments that matter by solving for safer.We build and connect safety and security technologies to help keep people safer everywhere. Our solutions include mission-critical communications devices and networks,...


  • Xico, México Mastercard A tiempo completo

    About the RoleMastercard is seeking a skilled Technical Solutions Specialist to join our team. As a key member of our Data & Services, Advisors Business Development team, you will be responsible for assessing the technical and functional aspects of our products and services.This critical role involves collaborating with Loyalty Sales Specialists to craft...


  • Xico, México Cisco Systems A tiempo completo

    Unlock Your PotentialCisco Systems is seeking a highly skilled Senior Technical Solutions Expert to join our team in Mexico City, Mexico. As a key member of our technical consulting team, you will play a critical role in providing expert-level technical support and guidance to our customers.About the RoleThis is a full-time position that requires a strong...


  • Xico, México Ericsson A tiempo completo

    **Key Responsibilities:**We are seeking a skilled Support Engineer to join our team at Ericsson. In this role, you will be responsible for providing technical solutions to customer-reported issues, adhering to set processes and Service Level Agreements. Your key duties will include identifying, isolating, and resolving faults, as well as working towards...


  • Xico, México Ericsson A tiempo completo

    Our Exciting OpportunityWe are seeking an experienced Technical Support Expert to provide top-notch technical support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks.The Technical Support Expert typically interacts...


  • Xico, México Zendesk A tiempo completo

    Job DescriptionAs a Technical Solutions Designer at Zendesk, you will play a crucial role in crafting tailored technical solutions to meet each customer's unique business needs and goals. You will work closely with the Zendesk Professional Services delivery team to understand and map customers' functional and technical requirements to business objectives...