Technical Solutions Expert
hace 22 horas
At Qualtrics, we pioneer software used by the world's top brands to deliver exceptional customer experiences, build high-performing teams, and design products people love. As a category leader, serving over 18K clients globally, we create a culture of close-knit teams with an unwavering dedication to customer satisfaction.
About the RoleThis role is part of our Enterprise Support team, responsible for leveraging our technology to solve complex problems for our top-tier clients. You will work closely with cross-functional teams, including XMSM, TAM, RES, and ENG, on a daily basis.
Duties and Responsibilities- Leverage technical and consulting skills to deliver high-quality assessments through short-term engagements
- Tackle client issues from inception to resolution with white-glove care
- Partner with Enterprise Account teams to solve complex issues and drive contract renewal
- Provide rapid break-fix support to aid clients in critical moments
- Expand product knowledge across CX and EX products
- Share expertise with your team to drive fast resolutions
A significant focus within this team is to develop skills that elevate your professional growth, including client engagements and product knowledge mastery. The experience you gain will serve as a foundation for future success in roles such as Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager, or Solution Specialist.
Job RequirementsTo succeed in this role, you should possess:
- Bachelor's degree from a competitive university
- 1 year of experience working in a technical, consulting, or client-facing role
- Hard-working self-starter capable of handling multiple projects simultaneously
- Comfort working autonomously and collaboratively
- Ability to articulate technical concepts to non-technical audiences
- Detail-oriented with strong prioritization and deadline management skills
- Familiarity with software and front-end development
- An ability to grasp clients' needs and recommend value-added solutions
The estimated annual salary for this role is $85,000-$110,000, depending on location and experience.
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