Technical Solutions Expert

hace 2 meses


Xico, México Gumgum A tiempo completo

A seasoned professional in the AdTech industry, our ideal candidate will thrive as a Technical Solutions Expert at GumGum. This role requires expertise in publisher integration types and a deep understanding of strategic partnerships.

Key Responsibilities:

  • Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
  • Provide pre-sale technical support to the North America Publisher Partnerships team.
  • Lead technical publisher calls for onboarding and troubleshooting.
  • Advocate for Publisher team needs to Product/Engineering teams.
  • Influence product decisions and priorities by working with cross-functional stakeholders.
  • Resolve JIRA tickets from the Publisher Support queue promptly.
  • Develop best practice documentation and educational materials.
  • Resolve discrepancies using data analysis and technical expertise.
  • Collaborate with JAPAC & EMEA counterparts for knowledge sharing.

Requirements:

  • Bachelor's Degree or similar educational certification.
  • 1-2 years of experience in technical support and troubleshooting.
  • Experience in AdTech industry and with SSPs preferred.
  • Proficient with Web Developer Tools.
  • Basic understanding of HTML, CSS, and JavaScript.
  • Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
  • Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
  • Ability to explain technical concepts to non-technical audiences.
  • Excellent presentation skills.
  • Detail-oriented, solution-focused, resourceful, and independent.
  • Ownership mentality and ability to perform under pressure.

Salary: $120,000 - $150,000 per year

GumGum offers a dynamic work environment and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about the AdTech industry, we encourage you to apply.



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