Technical Solutions Expert
hace 2 meses
A seasoned professional in the AdTech industry, our ideal candidate will thrive as a Technical Solutions Expert at GumGum. This role requires expertise in publisher integration types and a deep understanding of strategic partnerships.
Key Responsibilities:
- Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
- Provide pre-sale technical support to the North America Publisher Partnerships team.
- Lead technical publisher calls for onboarding and troubleshooting.
- Advocate for Publisher team needs to Product/Engineering teams.
- Influence product decisions and priorities by working with cross-functional stakeholders.
- Resolve JIRA tickets from the Publisher Support queue promptly.
- Develop best practice documentation and educational materials.
- Resolve discrepancies using data analysis and technical expertise.
- Collaborate with JAPAC & EMEA counterparts for knowledge sharing.
Requirements:
- Bachelor's Degree or similar educational certification.
- 1-2 years of experience in technical support and troubleshooting.
- Experience in AdTech industry and with SSPs preferred.
- Proficient with Web Developer Tools.
- Basic understanding of HTML, CSS, and JavaScript.
- Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
- Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
- Ability to explain technical concepts to non-technical audiences.
- Excellent presentation skills.
- Detail-oriented, solution-focused, resourceful, and independent.
- Ownership mentality and ability to perform under pressure.
Salary: $120,000 - $150,000 per year
GumGum offers a dynamic work environment and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about the AdTech industry, we encourage you to apply.
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