Human Resources Service Expert

hace 2 días

Ciudad de México, Ciudad de México Zebra A tiempo completo
About Zebra

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Job Overview

We are seeking a highly skilled Human Resources Service Expert to join our team at Zebra. As an HRSC Representative II, you will be responsible for providing exceptional service to employees, answering questions on HR policies and processes, and communicating effectively with team members within the HR Service Center.

Responsibilities:
  • Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processes.
  • Maintain a working knowledge of HR processes to answer customers' questions.
  • Receive employees through the HR Service Center.
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Alert Senior HR Service Members when there is confusion or absence of information to answer.
  • Work closely with the payroll and benefit departments and subject matter experts in HR to resolve employee problems.
  • Follow through to ensure that each case is fully resolved.
  • Utilize various HR systems, such as Service Now, ADP, Oracle Cloud, to answer employee questions.
  • Document all communication within the HR Service Center's case management software application.
  • Proactively identify opportunities for process improvements and engage with Senior HR Service Members to drive changes.
  • Maintain employee records, acting as a 'system administrator' for the HR system.
Required Skills and Qualifications:
  • Bachelor's degree; high school diploma or GED a plus.
  • Minimum 2 years of previous experience in a customer-facing environment, preferably in HR or a related field.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Able to possess a professional and friendly attitude and develop a rapport with employees via email, phone, and in person.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Benefits:
  • Estimated salary: $65,000 - $85,000 per year.
  • The opportunity to work with a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.
  • Professional development opportunities.

Please note that applications are only accepted through our applicant tracking system. Our Talent Acquisition team will not ask for personal identifying information via email or outside of the system.

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