Senior Business Operations Specialist
hace 1 semana
Citi is seeking a highly skilled Senior Business Operations Specialist to join our team. This role will be based in the Americas.
About the Role:
The Senior Business Operations Specialist will provide critical operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, and imaging. This individual will also serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.
Responsibilities:
- Perform business analysis and documentation of current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
- Provide regular status updates for all project participants and create presentations for steering committee updates.
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
- Serve as primary liaison between key business stakeholder and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
- Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
- Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Requirements:
- Previous relevant experience preferred.
- Proficient in Microsoft Office.
- General knowledge of client reporting across the industry and our competitors.
- Working knowledge of SQL environments and database queries.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Benefits:
- We are an equal opportunity and affirmative action employer.
- Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Estimated Salary: $60,000 - $80,000 per year.
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