Empleos actuales relacionados con Contact Center Operations Manager - Ciudad de México, Ciudad de México - Universal Language Service, Inc

  • Operations Business Center Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Operations Business Center ManagerThe Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work in close alignment with the Avantor Business Center Leader to implement the Governance structure, engage in strategic placement or...

  • Operations Business Center Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    About the Role:The Operations Business Center Manager will oversee the supervision of Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region.This individual will work closely with the Avantor Business Center Leader to implement the Governance structure, System operations, IT enabled Services, and engage in strategic...

  • Operations Business Center Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Job Title: Operations Business Center ManagerAbout the Role:The Operations Business Center Manager will be responsible for overseeing the supervision of the Mexico City teams and acting as a brand ambassador of the Avantor Business Center in the region. This role will work in close alignment with the Avantor Business Center Leader in implementing the...

  • Operations Business Center Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    The Opportunity:The Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, engage in strategic placement or business scope discussions, and...

  • Operations Business Center Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    The Opportunity: The Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, System operations, IT enabled Services, and engage in strategic...

  • Security Operations Center Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Security Manager to join our team in Mexico City. As a key member of our Security Operations Center, you will be responsible for the management of our contracted guard force and ensuring the safety and security of our staff and assets.Key ResponsibilitiesManage the schedule and day-to-day...

  • Atención al Cliente en NH Contact Center

    hace 3 semanas

    Ecatepec de Morelos, México Nh Contact Center A tiempo completo

    **Vacante en NH Contact Center para Atención al Cliente**¿Buscas un nuevo desafío en tu carrera? Te ofrecemos la oportunidad de unirte a nuestro equipo en NH Contact Center como Atención al Cliente.**Horario de trabajo:** 10 de la mañana a 6 de la tarde, de lunes a domingo. Tienes un día de descanso entre semana o fin de semana.**Tu actividad será:**...

  • Tecnólogo de Contact Center

    hace 5 días

    Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. ¿Quieres desarrollar tus habilidades en Contact Center?Estamos en la búsqueda de tu talento como especialista en Arquitectura de Contact Center.Requisitos:Conocimientos previos de los servicios de Internet y las plataformas de contact...

  • Data Center Operations Manager

    hace 22 horas

    Ciudad de México, Ciudad de México Google A tiempo completo

    Job SummaryWe are seeking an experienced Hardware Infrastructure Manager to join our team at Google. The successful candidate will be responsible for managing a team of technical staff to ensure the smooth operation of our data centers.ResponsibilitiesOversee the computing hardware and networking operations of a data center site.Hire, coach, and develop a...

  • Operations Business Center Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Job SummaryThe Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, System operations, and IT enabled Services, while engaging in...

  • Global Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Operations Business Center ManagerThe Opportunity:The Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This position will work closely with the Avantor Business Center Leader in implementing the Governance structure, System operations, IT...

  • Datacenter Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Osmii A tiempo completo

    Data Centre Operations ManagerOsmii is building a new team to support our client, a Global Hyperscaler, in building and deploying new Data Centres to cover the Americas.We're looking for talented Data Center operations and Facilities engineers to help with hyperscale/public cloud scale Data Center build and deployments.You'll collaborate with people across...

  • Arquitecto de Contact Center Preventivo

    hace 4 semanas

    Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting es una empresa mexicana que busca y conecta el mejor talento IT con empresas latinoamericanas y de Estados Unidos.Estamos en la búsqueda de un profesional como Arquitecto de Contact Center Preventivo.Requisitos:Tener conocimientos previos de los servicios de Internet y las plataformas de contact center, así como una visión profunda de...

  • Arquitecto de Contact Center Preventivo

    hace 3 semanas

    Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting busca un talento destacado como Arquitecto de Contact Center Preventivo para conectar con empresas Latinoamericanas y de Estados Unidos.El candidato ideal tendrá conocimientos profundos de servicios de Internet y plataformas de contact center, así como una visión clara de desarrollo y tendencias en el campo del contact center.Entre los...

  • Security Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    Job Overview : At Warner Bros. Discovery, we are seeking a highly skilled and experienced Security Operations Manager to join our team in Mexico City. The ideal candidate will be responsible for managing the schedule and day-to-day activities of the contracted guard force at Torre Optima and will respond to the daily security requirements of the Security...

  • Data Center Operations Manager

    hace 5 días

    Santiago de Querétaro, Querétaro de Arteaga, México Alibaba Cloud A tiempo completo

    Data Center Operations Manager - QuerétaroWe are seeking a skilled Data Center Operations Manager to oversee the daily operations and maintenance of our data center facilities in Querétaro. The successful candidate will be responsible for ensuring maximum uptime, efficiency, and availability while adhering to industry best practices and regulatory...

  • Administrador De Ti En Centros De Contacto

    hace 2 semanas

    Ciudad de México, Ciudad de México Talent Center Institute S.C. A tiempo completo

    Nuestro cliente es una empresa de TI parte de un grupo financiero Global que busca a un profesional con experiencia en la gestión y configuración de la plataforma Genesys Contac Center.Requisitos:Ingeniería o Licenciatura en Tecnologías de la InformaciónInglés AvanzadoExperiencia de 3 a 5 años en la gestión y configuración de la plataforma Genesys...

  • Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México Sanborns Hermanos S.A. A tiempo completo

    We are seeking a highly skilled Operations Manager to join our team at "Company". The successful candidate will be responsible for managing day-to-day operations, ensuring efficient processes, and driving business growth.Key Responsibilities:Manage and coordinate operations to achieve business objectivesDevelop and implement process improvementsMaintain...

  • Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Michael Page A tiempo completo

    We are seeking a skilled Operations Manager to oversee and analyze operations reports for all chains. This role involves supervising Direct Store Delivery (DSD) operations, preparing and supervising DSD operations reports, and managing DSD replenishment processes. The ideal candidate will have knowledge in the area of distribution to points of sale and be...

  • Operations Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Operations Manager to join our team at Courtyard Queretaro. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, including front office, business center, recreation/health club, housekeeping, food and beverage/culinary, and...

Contact Center Operations Manager

hace 2 meses

Ciudad de México, Ciudad de México Universal Language Service, Inc A tiempo completo

Job Title: Contact Center Operations Manager

Job Summary: Universal Language Service, Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the day-to-day operations of our contact center, scheduling department, and remote interpreter services team. The ideal candidate will have previous experience in managing call centers and a strong background in the language services industry.

Key Responsibilities:

  1. Manage the day-to-day operations of the contact center, scheduling department, and remote interpreter services team.
  2. Oversee the American Sign Language scheduling for in-person contracts and video remote sessions.
  3. Monitor and analyze productivity of contact center staff, generating reports based on analysis of KPIs.
  4. Ensure contract SLAs are communicated to the contact center team and met monthly, quarterly, and annually.
  5. Maintain collaboration with Contract Manager for HCA, DSHS, and DCYF to ensure contact center is fulfilling contract expectations.
  6. Identify and resolve problems, prepare documents, and complete action plans, executing process improvement and quality assurance programs.
  7. Prepare contact center performance reports by collecting, analyzing, and summarizing data and trends.
  8. Produce daily reports for leadership team to update on daily, weekly, and monthly tasks accomplished and planned.
  9. Develop a continuous improvement strategy, utilizing metrics to create accountability for each sub-division focused on cost reduction and efficiency improvement.
  10. Develop knowledge of using phone system and contact center communications solutions.
  11. Develop knowledge on using Salesforce platform to produce reports, set up dashboards, etc.
  12. Work closely with contact center operations team to ensure all operational, administrative, and compliance functions within the company are being properly executed in accordance with regulatory-based best practices.
  13. In collaboration with senior management team, plan, develop, organize, write, and edit operational procedures, manuals, knowledge base, employees' tests and quizzes, produce tutorials to help end-users use a variety of portals and applications.
  14. Handle escalated incidents with interpreters and/or customers regarding employee and contractor performance.
  15. Provide leadership, communication, and coaching to employees, cultivating a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
  16. Ensure that company operations comply with federal, state, local, and/or company policies and regulations.
  17. Serve as backup for Help Desk in troubleshooting basic phone equipment settings.
  18. Respond to calls from after-hours staff to address concerns requiring urgent attention.
  19. Demonstrate exemplary discipline and work ethic for fellow employees and subordinates.
  20. Accomplish contact center human resource objectives by participating with HR in recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees, administering scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, recommending compensation actions, enforcing policies and procedures, staff shifts schedule and capacity planning for 24/7/365 contact center, monitoring staff's attendance and punctuality.
  21. Participate in meetings as a subject matter expert, as needed.
  22. Maintain professional and technical knowledge by tracking emerging trends in contact center operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
  23. Attend meetings with leadership team and with other department managers to discuss news, events, policy changes, campaigns, and other such topics to make sure everyone is on the same page.
  24. Stay up to date on industry regulations, trends, and technology.
  25. Other special projects and assignments, as required.

Supervisory Responsibilities:

  1. Directly supervise contact center department employees.
  2. Carry out supervisory responsibilities in accordance with ULS's policies and applicable laws.

Qualifications:

  1. Bachelor's degree (B.A.) or equivalent, three to five years related experience, or equivalent combination of education and experience.
  2. Basic competence in duties and tasks of supervised employees.
  3. Strong organizational, problem-solving, and analytical skills.
  4. Ability to manage priorities and workflow.
  5. Excellent customer service and interpersonal skills.
  6. Demonstrated ability to supervise and motivate subordinates.
  7. Good judgement with the ability to make timely and sound decisions.
  8. Creative, flexible, and innovative team player.
  9. Commitment to excellence and high standards.
  10. Excellent written and verbal communication skills.
  11. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  12. Proficient on Microsoft 365 Office.
  13. Previous experience working in the language services industry managing operational teams preferred.

Equal Opportunity Employer: Universal Language Service, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Preferred Qualifications: Seeking professionals from the language interpreting translations services industry who have experience in quality control, customer service, and language operations.