Operations Business Center Manager
hace 4 semanas
About the Role:
The Operations Business Center Manager will oversee the supervision of Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region.
This individual will work closely with the Avantor Business Center Leader to implement the Governance structure, System operations, IT enabled Services, and engage in strategic placement and business scope discussions.
The ideal candidate will have real-time operations, contact center leadership experience, and customer support management experience with a proven track record of achieving good metrics.
Key Responsibilities:
- Cascade company goals, safety practices, and deadlines to the team
- Create an inspiring team environment with open communication
- Responsible for recruitment, onboarding, and training of new team members
- Encourage team members to identify areas for training or skill checks
- Act as primary contact for Process Leads in mitigating business and people situations
- Set clear team goals in alignment with Process Leads
- Delegate tasks and set deadlines for team members
- Generate and share comprehensive reports on team performance and mission-related objectives
- Ensure timely escalation or reach out for help in critical situations
- Drive motivation for team members
- Actively listen to team members' feedback and resolve issues or conflicts
- Recognize high performance and reward accomplishments
- Determine completion timeline and monitor progress to ensure project success
- Support the company in implementing best practices for processes and identifying continuous improvement opportunities
About Avantor:
Avantor is a global team of 14,000+ associates who are passionate about discovery and determination to overcome challenges relentlessly advancing life-changing science.
At Avantor, we are committed to helping you on your career journey through our diverse, equitable, and inclusive culture which includes learning experiences to support your career growth and success.
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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