Operations Business Center Manager
hace 1 semana
The Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work in close alignment with the Avantor Business Center Leader to implement the Governance structure, engage in strategic placement or business scope discussions, and drive improvement initiatives via digital transformation.
Key Responsibilities- Cascade company goals, safety practices, and deadlines to the team
- Create an inspiring team environment with open communication culture
- Responsible for recruitment and onboarding/training/integration of new people
- Encourage team members, communicate team goals, and identify areas for new training or skill checks
- Act as primary contact point for Process Leads in mitigation of business and people situations
- Set clear team goals in alignment with Process Leads
- Delegate tasks and set deadlines for team members
- Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines
- Ensure timely escalation or reach out for help in case of critical situations
- Drive motivation for team members
- Actively listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Determine completion timeline and monitor progress to ensure project is on track
- Support company in implementing best practices for processes and proactively identify, propose, and implement continuous improvement opportunities
- Act as primary contact for local organizations in terms of coordination and servicing
- Liaise with internal stakeholders across different towers of the company, as well as external customer stakeholders to coordinate and promote service delivery excellence
- Manage team budget and ensure costs are under control
- Manage quality and internal control action plans following detection of discrepancies in global objectives
- University degree
- 7+ years of experience in fast-paced, customer-focused environment (direct customer contact)
- Experience in people management teams or individual's min 4 years
- Experience in business management
- Experience in handling direct or indirect customers
- Realtime Operations experience and achieved good metrics required
- Project Management (hands-on)
- IT enabled services
- Systems Operations Management
- Customer Support Management
- Proven leadership skills
- Highly customer-focused as well as proactive and team-focused
- Outstanding interpersonal skills with ability to comfortably interact with various client types
- High sense of responsibility
- Eager to learn and consistently improve knowledge
- Excellent communication skills
- Highly focused on process improvement
- Digital savviness
- GBS/ SSC environment experience
- Certifications: PMP - preferred - Process improvement certification Six Sigma, Kaizen etc are a plus
- Language skills: Professional English: writing, reading, and speaking
- IT Skills: MS Office, Optional SAP (eligible): Demonstrates ability to effectively utilize technology platforms including CRM Tools
Avantor is proud to be an equal opportunity employer. We are committed to helping you on your career journey through our diverse, equitable, and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, we dare to go further and see how the impact of your contributions set science in motion to create a better world.
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