IT Service Compliance Specialist

hace 2 semanas


Xico, México Fortrea A tiempo completo

About Fortrea

Fortrea is a leading global contract research organization with a passion for scientific rigor and decades of clinical development experience. The company provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.

Career Opportunity

We are seeking an experienced IT Service Compliance Specialist to join our team. This role will be responsible for developing and maintaining an IT service compliance framework aligned with ITIL v3 and ensuring alignment with legal and regulatory requirements.

Key Responsibilities

  • Develop and maintain an IT service compliance framework aligned with ITIL v3
  • Maintain compliance policies and procedures to ensure alignment with legal and regulatory requirements
  • Contribute towards regular compliance audits and assessments of IT services and processes
  • Identify areas of non-compliance and work with relevant teams to implement corrective actions
  • Perform risk assessments to identify potential compliance risks within IT services
  • Collate submitted compliance reports for leadership and regulatory bodies
  • Lead initiatives to continuously improve the compliance posture of IT services
  • Ensure the Service & Support organization follows regulatory and quality processes when performing service functions
  • Drive best-in-class practices of ticket documentation
  • Collaborate with IT service operations teams to ensure processes and procedures are documented, stored, and versioned to properly manage documentation change control
  • Lead efforts to prepare for internal & external audit related to servicing teams and processes and serve as primary audit contact
  • Track the development, implementation, and maintenance of DR and BCP strategies and plans
  • Ensure that DR and BCP plans comply with regulatory requirements and industry standards
  • Oversee and report regular DR and BCP tests and drills to ensure preparedness and effectiveness
  • Review updated DR and BCP plans based on test results and changing business needs
  • Collaborate with relevant teams and service providers to ensure critical IT services can be recovered and continued in the event of a disruption

Requirements

  • Bachelor's degree in technology, computer science, data analysis/analytics, or related fields
  • Knowledge of IT compliance frameworks, such as ISO 27001, NIST, or COBIT
  • 5-7 years in IT service management, focusing on compliance, improvement, and DR/BCP, preferably within a SIAM framework
  • Excellent analytical, problem-solving, and organizational skills
  • Strong communication and interpersonal skills for interacting with all organizational levels
  • Detail-oriented with a commitment to high compliance standards
  • Experience in developing and managing DR and BCP plans
  • Proven ability to collaborate and communicate effectively with executive management, business leaders, IT peers, and colleagues globally
  • Strategic thinker with the ability to handle broad and ambiguous scenarios
  • Results-oriented with a track record of developing and successfully implementing plans
  • Self-directed, motivated, and driven to achieve results and fill in gaps as needed

Estimated Salary: $120,000 - $150,000 per year



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