IT Service Delivery Specialist

hace 4 semanas


Xico, México Emerson A tiempo completo

Job Summary

We are seeking an IT Service Delivery Specialist to join our team at Emerson. The successful candidate will be responsible for planning and administration, providing information and assistance to the IT Service Delivery Supervisor, and enforcing Emerson policies regarding IT management, security, standards, and procedures.

Key Responsibilities

  • Plan and administer IT services to ensure optimum support for end-users within agreed service levels.
  • Provide information and assistance to the IT Service Delivery Supervisor as requested.
  • Enforce Emerson policies regarding IT management, security, standards, and procedures.
  • Assist users with business proposal generation regarding our standards and policies.
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy.
  • Support and maintain the IT Infrastructure systems and data access in collaboration with the Service Desk.
  • Support and maintain the IT Infrastructure backup and recovery, including Disaster Recovery Planning.
  • Support and maintain the IT Infrastructure asset management, including Hardware lifecycle management and SW licensing.
  • Support and maintain the IT Infrastructure audit compliance.
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for server, clients, printers, and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access, and required components), voice communication (local and remote).

Requirements

  • College/University degree in a related field or experience may be considered in lieu of formal education.
  • 0-3 years' experience within a general IT environment.
  • Skills/Knowhow:
    • VMware ESXi / VCenter knowledge.
    • Windows Server 2008/2012/2016.
    • Cisco networking knowledge.
    • CITRIX; MS Remote Access.
    • Active Directory, GPO & policy design and support.
    • Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye).
    • IP networking administration and services including DNS, DHCP.

Language and Availability

  • Language: English.
  • Availability to travel in the designated area/country.
  • Flexible towards working hours for maintenance activities.


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