IT Support Specialist

hace 1 mes


Xico, México Cognizant A tiempo completo

We are seeking a talented IT Support Specialist to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Main Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, or chat.
  • Identify and resolve technical issues in a professional and courteous manner.
  • Document and track client interactions and issues in our ticketing system.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technologies and trends in IT support.

Requirements:

  • 1+ year of experience in IT support or a related field.
  • Advanced English communication skills.
  • Knowledge of ticketing systems and IT service management.

Why Cognizant?

At Cognizant, we offer a dynamic and inclusive work environment that promotes career growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.

Join us and become a part of our mission to deliver exceptional IT support services to our clients.


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