Customer Service Representative

hace 3 semanas


Guadalajara, Jalisco, México Projects Abroad A tiempo completo

We are a leading organization in international volunteering and internships, committed to creating safe, stress-free, and meaningful experiences for our participants.

Our mission is to empower young people through meaningful travel, transforming communities and fostering personal growth.

We are seeking a highly organized and detail-oriented Support Officer to join our team. This role involves supporting various departments, including travel, visa, customer satisfaction, and payments.

The ideal candidate will possess excellent written and verbal communication skills, with a strong attention to detail and ability to multitask.

Key Responsibilities:

  • Log travel arrangements for all participants.
  • Issue Participation Certificates for all travelers.
  • Assist the Support Manager in preparing the monthly Customer Satisfaction Report.
  • Help with visa instructions, cancellation requests, and customer complaints.

Essential Qualifications:

  • Fluent written and conversational English.
  • Organized, methodical, and proactive with a strong work ethic.

Desirable Qualifications:

  • Personal travel experience and/or work in the travel industry or international organizations.

Application Questions:

  • Do you speak English fluently and comprehensively at an advanced conversational level?
  • Are you able to work remotely and in the office?
  • Can you demonstrate enthusiasm, charisma, and professionalism?

Work Location: Hybrid remote in Guadalajara, Jalisco.



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